Video Directly Observed Therapy (“VDOT”)

The Texas Health and Human Services Commission, acting on behalf of the Texas Department of State Health Services, is soliciting proposals for Video Directly Observed Therapy services to enable remote monitoring of tuberculosis medication adherence through secure video technology. The solution must support both real-time synchronous video observation and asynchronous recorded video submission, and must operate reliably across mobile devices while ensuring the secure transmission of protected health information. The contract has an initial term of one year with the possibility of up to four one-year optional extensions, and potentially one additional year for urgent operational needs, with an anticipated start date of January 2027. The estimated contract value ranges from $188,400 to $942,000, based on historical annual funding and maximum possible term duration. Proposals must comply with strict technical, security, and accessibility requirements, including TX-RAMP Certification Level 2, HIPAA compliance, and adherence to the Voluntary Product Accessibility Template (VPAT) and Section 508 standards. The contractor must implement an annually tested disaster recovery plan and submit detailed reports within 90 days of each test, and must maintain a Requirements Traceability Matrix covering eleven key areas including security, staffing, training, reporting, and performance metrics with associated liquidated damages for non-compliance. All respondents are required to demonstrate at least four years of recent VDOT service experience and must submit comprehensive documentation across multiple exhibits, including a narrative and technical proposal limited to 80 pages, a cost proposal in Excel format with active formulas, and proof of Texas business authorization through a valid Comptroller’s Taxpayer Number or Federal Employer Identification Number, along with a Certificate of Authority from the Texas Secretary of State. Mandatory certifications include the FFATA Form, lobbying certification, and non-construction program assurances, and vendors must provide D&B Credit Insights Reports if they possess a D&B number. Insurance requirements are defined in Exhibit R, and corporate guarantees may be required for parent-owned entities. The bid must be submitted via two labeled USB drives—one labeled “Original Proposal” and one “Copy”—in specified searchable PDF and Excel formats, or through the online bid room, with a hard deadline of August 26, 2026 at 10:30 AM Central Time. Evaluation is based on a best-value approach, weighting the narrative and technical proposal at 50%, relevant experience at 30%, and cost at 20%, with mandatory pass/fail gates for minimum qualifications, VPTS scoring, TX-RAMP