Virtual Quality Assurance Monitoring for 911 Call Handling

The contract seeks a vendor to provide virtual quality assurance monitoring of 911 emergency call processing for Tampa Fire Rescue dispatchers, with a specific focus on ensuring strict adherence to Priority Dispatch protocols. This subcontract aims to enhance the accuracy, efficiency, and compliance of emergency response protocols by remotely reviewing call handling procedures in real time or via recorded calls to verify that dispatchers follow standardized emergency medical, fire, and rescue protocols established by Priority Dispatch. The work must be performed remotely and will require robust systems and trained personnel capable of evaluating call quality, identifying deviations, and providing actionable feedback to improve operational performance. The opportunity was posted on May 5, 2026, with responses due by May 8, 2026, and is classified under NAICS code 541611 for management consulting services. While no set-aside designation or specific agency address details are provided, the contract is associated with Florida’s Technology & Innovation agency and pertains to services performed for the City of Tampa. The subcontract is expected to support public safety operations through continuous quality control measures, ensuring that emergency responders are dispatched according to nationally recognized protocols to optimize response times and outcomes. Interested parties must submit proposals through the designated online portal by the deadline.