Visitor Support and Customer Service (Call Center)

This subcontract opportunity is for Visitor Support and Customer Service call center operations supporting prime contractors on Utah Office of Tourism projects. The selected provider will be responsible for managing toll-free phone lines, handling travel information referrals, and monitoring general visitor email inboxes to resolve inquiries. Successful execution requires the use of CRM software, toll-free phone systems, and email management tools, with a specific requirement for prior experience in phone and email-based customer service. The project is categorized under NAICS code 487990 and is associated with the state of Utah. Interested parties must submit their responses by the deadline of November 5, 2026. The primary objective of the contract is to deliver managed communication channels that ensure tourists receive accurate information and efficient support.