Vocera - Software Renewal- Government Marketing & Procurement

The Ohio Department of Developmental Disabilities is seeking renewal support for its Vocera communication system through a competitive procurement process. The contract involves providing multiple support licenses and services, including SIP telephony ports, enterprise licenses for up to 750 users with additional add-ons, and premier support for both cloud-based virtual appliances and on-premises instances. The procurement emphasizes strict adherence to federal and state security standards, notably IRS Publication 1075 for handling Federal Tax Information, CJIS Security Policy, NCIC Operating Manual, and NIST SP 800-53 controls, requiring contractors to implement comprehensive data security, confidentiality, and audit measures. The contract mandates that all personnel with access to sensitive or criminal justice data undergo background checks, complete FBI CJIS Security Addendum certifications, and maintain ongoing security compliance, with rights reserved for government inspections at the contractor’s facilities. Bids must be submitted via the OhioBuys portal by October 27, 2025, with a mandatory response validity of at least 90 days. The solicitation specifies that the award will be made to the lowest responsible and responsive bidder, with evaluation based on responsiveness to submission instructions, contractor responsibility, and price. The delivery of all items is required by October 2, 2025, to the designated address in Columbus, Ohio. The procurement process also requires bidders to submit a Data Security form and be registered with Ohio’s Office of Budget & Management. The contract emphasizes security, confidentiality, and compliance, with no explicit FAR clauses referenced but numerous federal and state security standards incorporated as mandatory contractual obligations.