This Solicitation opportunity from Hawaii was posted on January 25, 2024. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Voip System At Hdot - Material Testing And Research Branch

Closed

Q24001304State & Local

Submission Closed02/02/2024, 12:00:00 AM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 811310

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about 12 hours ago

DEADLINE

in 9 days

AI Contract Overview

The contract requires vendors to demonstrate prior successful experience with government projects involving similar VOIP solutions, including providing references from state agencies where the same system was implemented. Vendors must offer comprehensive support during outages or unplanned downtime, including onsite phone installation, training, equipment maintenance, and repairs. Local support is mandatory, with a dedicated support agent available during Hawaii business hours from 7:45 am to 5:30 pm, along with an assigned account manager to handle all service-related inquiries. The scope of work includes installation assistance and other necessary services during the VOIP transition, ensuring a smooth deployment process. Additionally, vendors must guarantee a response time of no more than three days for any unit replacements needed to maintain system reliability. The solicitation, issued by the Hawaii Department of Transportation, emphasizes the importance of local support, proven experience, and prompt response capabilities to ensure effective implementation and ongoing support of the VOIP system at the Material Testing and Research Branch.

General Info

Agency

Hawaii Department of Transportation

NAICS

811310 - Commercial and Industrial Machinery and Equipment (except Automotive and Electronic) Repair and Maintenance

Place of Performance

HI, USA

Set-Aside

NONE

Documents

Supplementary Questions - VoIP Services

q-and-a

High

VoIP Requirements - DOT Material Testing and Research Branch

specifications

High

AI Contract Breakdown

Uniform Contract Format

Timeline

PhaseClosed

PostedJan 25

Solicitation

Response DeadlineFeb 2

Deadline has passed

Submission Closed

02/02/2024, 12:00:00 AM UTC

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Organization & Contact Information

AgencyHawaii Department of Transportation

Contacts1 person available

OfficeN/A

Organization / AgencyHawaii Department of Transportation

Office AddressN/A

Contacts

Rennie Baclig Serrano

contact@example.gov

Full Description

ALL VENDORS MUST MEET THE FOLLOWING REQUIREMENTS: 1. Evidence of successful completion of at least one government project with the same solution. 1.a. Provide a state agency reference that you have previously sold this same solution to. 2. Provide assistance during outages or unplanned downtime. 2.a. Offer onsite phone Installation and Training. 2.b. Offer equipment maintenance and repairs. 3. The vendor shall provide local support agent to respond during Hawaii business time, between 7:45 am to 5:30 pm. Dedicate account manager for all service related questions. 4. Installation and other miscellaneous needed during the VOIP transition shall be included. 5. If unit replacement is required, response time shall be no more that 3 days.