Warranty & Returns Management Services

The contract titled Warranty & Returns Management Services requires the vendor to administer warranty claims and manage the return of defective parts in strict alignment with Tennant’s established policies and procedures. This subcontract involves handling the full lifecycle of defective component returns, from initial claim intake and validation to processing, logistics coordination, and final disposition, ensuring all activities comply with quality, documentation, and timeline standards set by Tennant. The scope emphasizes operational accuracy, regulatory adherence, and customer service excellence in supporting Tennant’s post-sale service commitments. The solicitation was posted on May 27, 2026, with a response deadline of June 26, 2026, and is classified under NAICS code 561990 for other support services. It is associated with MTA Headquarters in New York, though specific location details for performance or contact are not provided. The contract does not have a set-aside designation and is open to eligible subcontractors seeking to provide specialized warranty and returns administration services. Interested parties must submit proposals through the official MTA procurement portal prior to the deadline to be considered for award.