This Government Contract opportunity from Texas was posted on May 19, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Workforce Management & Supervisor Call Handling

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State & Local

Submission Closed06/19/2026, 07:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541611

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Alberta Electric System Operator - Request for Proposal - Consultant for Reliability Standards Sync Up Implementation Program Planning and Business Design

Solicitation # AB-2026-06237

The Alberta Electric System Operator is seeking a consultant for a contract running from January 2, 2027, to December 31, 2027. The primary objective is to support the Reliability Standards Sync Up Project by developing a comprehensive Implementation Plan and Business Design Program. This initiative is designed to ensure that both the AESO and industry participants are fully prepared to comply with all applicable Alberta Reliability Standards. This solicitation, identified as AB-2026-06237, was posted on September 11, 2026, with a response deadline of October 15, 2026. The project will be performed within Alberta, and interested parties are directed to coordinate with the procurement specialist, Naomi Withers, regarding the submission process.

Alberta Electric System Operator

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Pinellas County SBE Consultants per the Consultant Competitive Negotiations Act (CCNA)

Solicitation # 26-0853-RFQ-CCNA

Pinellas County is seeking consultants under the Consultant Competitive Negotiations Act through solicitation 26-0853-RFQ-CCNA. This initiative is part of the Small Business Enterprise Program, which is jointly managed by the Economic Development and Purchasing Departments to provide market opportunities for small businesses regardless of gender or race. A key feature of this program is a sheltered market component for contracts valued up to 150,000 dollars. The solicitation was posted on September 11, 2026, with a response deadline set for September 11, 2031. Managed by the OMB Purchasing office in Clearwater, Florida, the procurement process is led by Pamela Ulrich. Interested parties can find further details and submission guidelines through the official OpenGov procurement portal.

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Solicitation # BD-27-1188-PURCH-PURCH-133389

The Franklin Regional Council of Governments is soliciting proposals for a qualified consultant to perform a comprehensive EMS operational assessment covering 26 towns within Franklin County, Massachusetts. This project, identified as rfp 2026-2196, is managed by the Massachusetts Purchasing agency and will be performed in Greenfield. Interested parties must submit their responses by the deadline of October 14, 2026, at 7:00 PM. The primary point of contact for this solicitation is Laura Phelps, the Purchaser.

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Solicitation # BD-27-1188-PURCH-PURCH-133391

The Franklin Regional Council of Governments is seeking a qualified consultant to perform a comprehensive fire operational assessment for the 26 towns located within Franklin County, Massachusetts. This solicitation, identified as RFP 20262026-2197 and solicitation number BD-27-1188-PURCH-PURCH-133391, is managed by the Massachusetts Purchasing agency with the primary point of contact being Laura Phelps. The project will be performed in Greenfield, Massachusetts. Interested parties must submit their responses by the deadline of October 14, 2026, at 7:00 PM. Detailed information and the full request for proposals are available through the official FRCOG bids portal and the Commonwealth of Massachusetts procurement system.

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Solicitation # BD-27-1188-PURCH-PURCH-133393

The Franklin Regional Council of Governments is soliciting proposals for a qualified consultant to perform a comprehensive police operational assessment across the 26 towns of Franklin County, Massachusetts. This project, identified as RFP 2026-2198, is managed by the Massachusetts Purchasing agency and is based in Greenfield. Interested parties must submit their responses by the deadline of October 14, 2026, at 7:00 PM. The primary point of contact for this solicitation is Purchaser Laura Phelps. Detailed information and the full request for proposals can be accessed through the official FRCOG bids page or the CommBuys portal.

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Community Reentry Network

Solicitation # 15BNAS26R00000020

The Department of Justice, through the Federal Bureau of Prisons (BOP) Chaplaincy Services Branch, is soliciting a firm-fixed-price contract to develop and maintain the Community Reentry Network (CRN). This agency-wide electronic clearinghouse is designed to facilitate reentry referrals and mentoring support for inmates by locating, vetting, and entering faith-based organizations (FBOs) into a database. The contractor is responsible for identifying resources, confirming their ability to meet ex-offender needs, and performing annual reverifications. A key performance requirement for the base year includes adding at least 750 new FBOs per month, with a specific focus on underserved areas such as rural locations, Puerto Rico, Guam, Native American reservations, and Hispanic communities. The contract structure consists of a 12-month base period with four 12-month option years and a potential six-month extension. This is a total small business set-aside under NAICS 541611. The contractor must provide a specialized team, including at least one doctoral-level member in theology, sociology, or psychology, a fluent Spanish speaker, and a Native American team member. Evaluation will be based on a best-value tradeoff, where ten technical factors—including organizational experience, language proficiency, and outreach strategies—are significantly more important than price. Proposals must be submitted via SAM.gov by the extended deadline of September 21, 2026, at 12:00 noon EST.

National Acquisitions - Co

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Risk Management, Financial Analysis and Administrative Support Services

Solicitation # 47QACA26R0306

Solicitation 47QACA26R0306 is a request for proposal for a single-award indefinite delivery, indefinite quantity contract to provide risk management, financial analysis, and administrative support services for the Small Business Administration Office of Capital Access, specifically the Office of Credit Risk Management. This is a 100 percent set-aside restricted to responsible SBA-certified Women-Owned Small Businesses under NAICS code 541611. The contract consists of a base year and four option years, with an anticipated base period of performance from October 6, 2026, through October 5, 2027. Services will be performed on a labor-hours basis at the SBA Headquarters in Washington, D.C., with an estimated total value ranging between 7.5 million and 9.5 million dollars. The selected contractor will provide personnel to augment the SBA workforce in areas such as delegated authority management, risk diagnostics, and the execution of desktop reviews and financial analyses to assess 7(a) lender risk. Key responsibilities include utilizing federal systems like the Lender Portal and Capital Access Financial System, preparing internal correspondence for stakeholders, and managing loan transfers and invoice resolutions. Required labor categories include an On-Site Supervisor, Financial Analysts, and Program Analysts. Technical and price proposals are due by 9 a.m. Eastern Standard Time on September 21, 2026, and must be submitted via email to the designated point of contact.

Pbs R4 (amd) Acquisition Management Division

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Develop and sustain CASTLE KEEP in Army commercial cloud solutions

Solicitation # W56KGY26CKRFI0001

The Army Contracting Command Aberdeen Proving Ground is issuing this Request for Information to conduct market research for the software development and sustainment of CASTLE KEEP, a customer-facing portal for the Army SCI community. The goal is to identify capable vendors to develop and sustain this solution within the Army Commercial Cloud Solutions Provider environment. This is a non-personal services contract that emphasizes cybersecurity readiness, requiring vendors to perform infrastructure assessments using red and blue team simulations, implement infrastructure as code, and maintain detailed cyber-network architecture documentation. Key requirements include the ability to provide personnel with active Top Secret and SCI clearances, with some roles potentially requiring Counterintelligence Polygraphs. Vendors must be capable of operating within secure facilities and coordinating across NIPRNet and JWICS. The government retains all ownership of software and application tools developed under the contract. Interested parties must submit a response of no more than five pages by September 22, 2026, detailing their administrative information, technical assessment methodologies, security experience, and proposed acquisition strategies.

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Canadian Patrol Submarine Project (CPSP) Advisory Support Services

Solicitation # W8472-265967/A

The Department of National Defence is seeking an advisory services firm to provide professional support for the Canadian Patrol Submarine Program. The selected consulting firm must possess recent and proven experience in supporting comparable submarine acquisition, sustainment, or replacement programs within NATO or allied nations. The scope of work includes the delivery of Core Services and specific Task Authorization Work to assist the Department of National Defence in managing the program. This solicitation, identified by number W8472-265967/A, was posted on September 11, 2026, with a response deadline of September 21, 2026. The contract is a federal opportunity managed by the Government of Canada, with performance taking place within Canada. Primary inquiries and submissions are directed to the contracting authority, Jordan Clost.

Department of National Defence

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about 22 hours ago

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in 10 days

AI Contract Overview

The contract titled Workforce Management & Supervisor Call Handling seeks to implement workforce management tools designed to enhance call handling operations and performance tracking within a municipal call center environment. It includes licensing for 20 supervisor seats and 100 operator seats to support efficient monitoring, scheduling, and real-time performance analytics for frontline personnel. The underlying objective is to improve operational efficiency, resource allocation, and service delivery through integrated technology solutions aligned with industry best practices in workforce optimization. The procurement is structured as a subcontract under NAICS code 541611, indicating it falls under Management Consulting Services, and is issued by the City of Denton in Texas. The solicitation was posted on May 19, 2026, with responses due by June 19, 2026, providing a 31-day window for interested parties to submit proposals. No set-aside provisions or specific organizational type restrictions are indicated, allowing broad eligibility for qualified vendors. While the agency’s office address and point of contact details are not provided, the contract’s place of performance is tied to the City of Denton, Texas, and the official details can be accessed via the City’s public procurement portal. Bidders are expected to deliver a fully functional, scalable system capable of supporting the specified user licenses and integrating seamlessly with existing call center infrastructure.