Wounded Warrior Call Center Outreach and Support

This contract establishes a non-personal services vehicle to provide outreach and resource support to the United States Marine Corps Recovery Care Program (RCP) through the Wounded Warrior Regiment's Call Center, continuing the efforts of the Sergeant Merlin German Wounded Warrior Call Center (WWCC). It serves wounded, ill, and injured Marines, Sailors attached to Marine units, and their families across all recovery phases and during transition to veteran status, supporting a population of approximately 35,000 individuals with potential increases during national emergencies or wartime. The WWCC operates centrally at Marine Corps Base Quantico, VA, with satellite centers at MCB Camp Lejeune, NC, and MCB Camp Pendleton, CA, delivering case management, coordination with government and non-profit organizations, and ongoing outreach through daily communications with political and social stakeholders. Designed as a Service-Disabled Veteran-Owned Small Business (SDVOSB) set-aside under NAICS code 624190, this contract supports the core mission of the Wounded Warrior Regiment by ensuring comprehensive assistance and resource coordination for wounded warriors and their families. Key tasks include facilitating smooth recovery processes and transitions to veteran status by engaging with adjacent agencies like the Department of the Navy, the Veterans Administration, and vocational rehabilitation entities. The contract is managed by the Department of Defense, with performance primarily based in Quantico, VA, and points of contact available for oversight and communication.