This Presolicitation opportunity from Washington was posted on June 8, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.
WSDOT - WSF-Customer Relationship Management
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The Washington Department of Transportation is seeking a modern Customer Relationship Management solution for Washington State Ferries to consolidate a fragmented data landscape. The primary objective is to establish a single customer record and a unified communications management system that improves customer service case handling and enables targeted marketing campaigns for segmented customer groups. This initiative aims to integrate account management and omnichannel communications to streamline overall operations. This presolicitation, identified by solicitation number 2026-0608, was posted on June 8, 2026, with a response deadline of June 19, 2026. The current Request for Information is intended to gather vendor feedback on functional and non-functional requirements to inform a future Request for Proposals. The project will be performed across multiple counties in Washington, and inquiries are directed to Tariq Ohab.
General Info
Place of Performance
Multiple Counties, WA, USASet-Aside
Documents
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Timeline
Submission Closed
Organization & Contact Information
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