Carrie Grein

Carrie Grein serves as Senior Financial Division Manager for the Utilities - Business Office of Seminole County, Florida, where she oversees the strategic procurement and financial management of customer service and operational support contracts. In this primary contracting role, she leads the acquisition of contact center services essential to maintaining high-volume utility billing, service request handling, and resident outreach operations. Her procurement activities are centered on ensuring seamless customer engagement through technology-enabled call center solutions, aligning financial oversight with service delivery objectives to uphold the agency’s mission of operational excellence and public satisfaction. Grein’s contractor relationships are primarily with professional telemarketing and contact center service providers, including firms specializing in outsourced utility customer support, automated voice response systems, and CRM-integrated call management platforms. She maintains a vendor ecosystem of experienced service providers with proven track records in public sector utility environments, fostering long-term partnerships grounded in performance-based contracting and service-level agreement compliance. Her approach emphasizes reliability, scalability, and data security in vendor selection. Her procurement portfolio reflects a strong preference for open competition, with 100% of acquisitions conducted under non-set-aside mechanisms, indicating a focus on competitive bidding rather than socioeconomic set-asides such as 8(a), HUBZone, or SDVOSB programs. While small business participation is not formally prioritized in her award structure, she ensures all vendors meet rigorous operational and compliance standards regardless of size. Grein’s primary procurement focus is squarely on NAICS 561422 — Telemarketing Bureaus and Other Contact Centers — reflecting her specialization in outsourced customer service infrastructure. She procures end-to-end contact center solutions, including inbound/outbound call management, multichannel support systems, and automated customer interaction platforms, demonstrating deep expertise in public utility customer experience technology domains.