This Solicitation opportunity from Florida was posted on February 9, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Call Monitoring and Quality Assurance Services

Closed

RFP-5150-26/LTTState & Local

Submission Closed03/11/2026, 06:00:51 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 561422

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Solicitation # N69199HRBCCFY272

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Non-Clinical Call Center OperationsThis subcontract for Non-Clinical Call Center Operations supports prime contractors serving Cook County Health pharmacy projects in Illinois. The selected provider will deliver managed call center agent services to handle 24/7 inbound and outbound call volumes, focusing on general member services and non-clinical patient inquiries. A critical requirement of the engagement is the strict maintenance of HIPAA compliance to ensure the secure handling of all patient data. Interested parties should note the response deadline of November 20, 2026, for this opportunity categorized under NAICS code 561422.

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Request For Proposal Call Center Services for Central Fill Pharmacy

Solicitation # H26-25-037

Cook County Health is soliciting proposals under solicitation number H26-25-037 for comprehensive call center services to support its Central Fill and Mail Order Pharmacy operations. The selected vendor will provide 24/7 inbound and outbound support, including customer service, patient engagement, and care coordination, utilizing credentialed licensed pharmacists and certified pharmacy technicians. Performance is measured by strict service levels, requiring 90% of calls to be answered within 30 seconds and a call abandonment rate not exceeding 5%. The contract allows for an initial term with the possibility of two successive 12-month renewal periods, provided there is written agreement 120 days prior to expiration. Proposals will be evaluated based on technical qualifications, pricing, responsiveness, and MBE/WBE participation, with the potential for shortlisted vendors to provide presentations or demonstrations. Required submission documents include a one-page cover letter, an executive summary with an organizational chart, a detailed implementation plan, and an Economic Disclosure Statement. Pricing must be submitted separately and cover operations, member services, clinical support, reporting, and implementation. The vendor must comply with Cook County Living Wage and prevailing wage requirements, maintain strict HIPAA and cybersecurity standards, and submit to audits by Cook County Health or relevant government agencies. Payment terms are Net 45 days following the receipt of a compliant invoice.

Cook County Health

POSTED

9 days ago

DEADLINE

in 26 days

AI Contract Overview

Seminole County Utilities Departments is seeking a vendor through solicitation number RFP-5150-26/LTT to provide independent call monitoring and quality assurance services for its Utilities and Solid Waste Customer Service team. The objective of this contract is to perform regular call reviews aimed at enhancing employee training, improving service delivery, and elevating the overall customer experience. The contract is managed by the Utilities - Business Office within the Florida agency, with the place of performance in Florida. Interested vendors must submit their responses by March 11, 2026. The primary point of contact for this solicitation is Carrie Grein, Senior Financial Division Manager, with a secondary contact being Liduvina Torres, Senior Procurement Analyst. Both can be reached via the provided emails and phone numbers. The solicitation details and submission instructions are available through Seminole County’s procurement portal.

General Info

Seminole County seeks vendor for call monitoring and quality assurance to improve customer service.

Agency

Florida → Utilities - Business Office

NAICS

561422 - Telemarketing Bureaus and Other Contact Centers

Place of Performance

FL, USA

Set-Aside

NONE

Documents

RFP-5150-26 Insurance Requirements Exhibit

insurance-requirements

High

RFP-5150-26/LTT Call Monitoring and Quality Assurance Services

rfp

High

Sample Purchase Order - Seminole County FL

2 pages · purchase-order

High

Term Contract for Call Monitoring and Quality Assurance Services RFP-5150-26/LTT

contract-document

High

AI Contract Breakdown

Uniform Contract Format

Timeline

PhaseClosed

PostedFeb 9

Solicitation

Response DeadlineMar 11

Deadline has passed

Submission Closed

03/11/2026, 06:00:51 PM UTC

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Organization & Contact Information

AgencyFlorida → Utilities - Business Office

Contacts2 people available

OfficeSanford, FL, 32771, USA

Organization / AgencyFlorida → Utilities - Business Office

Office AddressSanford, FL, 32771, USA

Contacts

Carrie GreinSenior Financial Division Manager

contact@example.gov

+1 (555) 000-0000

Liduvina TorresSenior Procurement Analyst

contact@example.gov

+1 (555) 000-0000

Interested Companies (8)

Smart CityLake Buena Vista, FL

Adams and ReeseNew Orleans, LA

Cerida InvestmentWillow Grove, Pennsylvania

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Full Description

Seminole County Utilities Departments is seeking a vendor to provide independent call monitoring and quality assurance for its Utilities and Solid Waste Customer Service team . The primary goal is to conduct regular reviews that improve training, service delivery, and the overall customer experience .

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