Erica Conley

Erica Conley serves as a Contract Specialist with the Defense Human Resources Activity, where she plays a pivotal role in executing acquisitions that advance the Department of Defense’s human capital modernization agenda. She manages the full lifecycle of contracts supporting workforce development, training delivery, and digital transformation initiatives, with a focus on administrative efficiency and learning system innovation. Her portfolio centers on professional services that enhance the readiness and administrative support infrastructure for military and civilian personnel, ensuring compliance with federal acquisition regulations and strategic HR modernization goals. Conley maintains consistent working relationships with a core group of contractors including Mullenlowe US Inc., Booz Allen Hamilton Inc., A-Team Solutions LLC, Weris, Inc., and Fors Marsh Group LLC. These partnerships reflect her emphasis on high-capacity service providers with expertise in instructional design, data-driven workforce analytics, and contact center operations. She collaborates closely with vendors who bring scalable, mission-aligned solutions to complex human resources challenges, fostering long-term, performance-based contracting arrangements grounded in clear deliverables and measurable outcomes. Her procurement activity reflects a 100% no set-aside preference, indicating a focus on full and open competition across the market. While she does not prioritize socioeconomic set-asides such as 8(a), HUBZone, or SDVOSB programs, her approach ensures competitive fairness and access for firms with demonstrated capability in specialized service domains, regardless of business size or certification status. Conley’s primary NAICS focus areas are 611699 (All Other Miscellaneous Schools and Instruction) and 561422 (Telemarketing Bureaus and Other Contact Centers), underscoring her specialization in customized training programs, learning management system support, and centralized administrative support services. She procures solutions that integrate digital platforms with human-centered instruction, including e-learning content development, performance coaching systems, and multichannel workforce engagement tools critical to modernizing DoD’s human resources infrastructure.