Heidi Miller

Heidi Miller serves as a procurement lead within the Public Buildings Service’s R5 Acquisition Management Division, where she manages the acquisition of facility support services critical to maintaining federal infrastructure nationwide. Her role centers on executing contract actions for janitorial and building operations services that ensure the cleanliness, safety, and operational continuity of federal buildings under the General Services Administration’s purview. She is responsible for end-to-end contract lifecycle management—from market research and solicitation development to award and performance oversight—ensuring alignment with federal acquisition regulations and PBS’s mission to modernize and sustain the government’s physical footprint. Miller maintains a primary working relationship with McKenzie Construction & Site Development LLC, a trusted vendor delivering comprehensive janitorial and facility support services across multiple federal sites. Her contracting patterns reflect a preference for established, locally based contractors with proven capacity in federal building operations, fostering long-term, performance-based partnerships that emphasize reliability, compliance, and service quality. These relationships are typically sustained through multiple award periods, indicating a track record of consistent contractor performance and operational trust. Her procurement portfolio is heavily skewed toward non-set-aside contracts, with 66.7% awarded through full and open competition, while 33.3% are competitively awarded under the 8(a) Business Development Program. This balance reflects a strategic approach that prioritizes market efficiency while intentionally incorporating small disadvantaged businesses to meet socioeconomic goals without compromising service standards or delivery timelines. Miller’s expertise is narrowly focused on NAICS 561720 (Janitorial Services), where she specializes in procuring custodial, waste management, restroom sanitation, and building maintenance services tailored to federal facility requirements. Her domain knowledge includes understanding facility-specific cleaning protocols, hazardous material handling, and compliance with OSHA and GSA sustainability standards, ensuring services meet the rigorous operational and environmental benchmarks of federal property management.