Michelle Croan

Michelle Croan serves as a Contract Specialist within the Office of Internal Acquisition at the General Services Administration’s Office of Administrative Services, where she plays a pivotal role in executing mission-critical procurements that support federal digital transformation and internal administrative modernization. Her responsibilities include managing the full lifecycle of acquisitions for technology infrastructure, software platforms, and professional services, ensuring compliance with FAR regulations and alignment with GSA’s strategic goals of operational efficiency and cybersecurity readiness. She routinely handles complex solicitations for IT systems, computing hardware, and technical consulting services, bridging the gap between agency needs and market capabilities to deliver scalable, secure solutions. Michelle works with a diverse range of vendors, including computer equipment wholesalers, software distributors, contact center service providers, and real estate support firms, fostering collaborative relationships grounded in transparency and competitive fairness. While no single contractor dominates her portfolio, she consistently engages with both large-capability providers and agile small businesses to ensure market responsiveness and innovation. Her contracting approach emphasizes clear requirements development, risk mitigation, and performance-based outcomes. Her procurement strategy reflects a strong preference for open competition, with 85.7% of her actions conducted without set-asides, while maintaining a meaningful 14.3% commitment to total small business set-asides under FAR 19.5. This balance demonstrates a deliberate effort to maximize market access while ensuring value and capability. She actively supports socioeconomic objectives through consistent engagement with small businesses, though no specific categories like 8(a) or HUBZone dominate her awards. Michelle’s primary NAICS focus areas include computer and peripheral equipment wholesaling, electronic computer manufacturing, telemarketing and contact center services, real estate support activities, and miscellaneous repair and maintenance services. Her technical expertise spans procurement of hardware, software licensing, IT support infrastructure, and administrative service solutions, positioning her at the intersection of federal operations and modern digital enablement.