This Sources Sought opportunity from General Services Administration was posted on December 6, 2019. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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GSA Facilities Service Call Center

Closed

GSAOOAWPHCD12062019Federal

Submission Closed12/20/2019, 05:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 561422

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Request For Proposal Call Center Services for Central Fill Pharmacy

Solicitation # H26-25-037

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Connexus Homes Limited

POSTED

DEADLINE

Provision of out of hours customer call centre services.

Solicitation # 2026/S 000-096246

Connexus Homes Limited is seeking a reliable and customer-focused supplier to provide out-of-hours emergency repairs call handling services for its customers in Herefordshire and Shropshire. The service is designed to ensure timely support during evenings, weekends, bank holidays, and other closure periods. The appointed provider must have proven experience within the UK social housing sector and will be responsible for professionally managing calls, assessing the urgency of issues, providing clear advice, recording information, and dispatching emergency repairs to internal teams or nominated contractors according to established protocols. The contract has an estimated total value of 212,000 GBP including VAT, with an initial performance period from April 1, 2027, to March 31, 2029. There is an option to extend the agreement for an additional two years until March 31, 2031, subject to satisfactory annual performance reviews. This opportunity is noted as particularly suitable for small and medium-sized enterprises. The procurement process follows a two-stage competitive flexible procedure. Stage 1 requires a Pre-Qualification Questionnaire and a written tender submission, with the top four scoring bidders advancing to Stage 2. The second stage involves a further written tender, a pricing submission, and a clarification meeting. The deadline for enquiries is October 30, 2026, and the final tender submission deadline is November 6, 2026, at 12:00 pm. All submissions must be made electronically in English.

Connexus Homes Limited

POSTED

9 days ago

DEADLINE

in 16 days

General Info

Agency

General Services Administration → Pbs R11 Special Programs FDA 80 Branch

NAICS

561422 - Telemarketing Bureaus and Other Contact Centers

Place of Performance

Washington, DC, USA

Set-Aside

NONE

Documents

NCR+Facilities+Service+Call+Center+Request+for+Information+SOW.pdf

AI Contract Breakdown

Uniform Contract Format

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Timeline

PhaseClosed

PostedDec 6

Sources Sought

Response DeadlineDec 20

Deadline has passed

Submission Closed

12/20/2019, 05:00:00 PM UTC

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Organization & Contact Information

AgencyGeneral Services Administration → Pbs R11 Special Programs FDA 80 Branch

Contacts2 people available

OfficeWASHINGTON, DC, 20405, USA

Organization / AgencyGeneral Services Administration → Pbs R11 Special Programs FDA 80 Branch

Office AddressWASHINGTON, DC, 20405, USA

Contacts

Michelle Croan

Kenneth Gipson

Full Description

The GSA, PBS is conducting market research on the range of products and services relating to the creation of a single, centralized Regional Call Center that will meet the GSA's facility management requirements. The required call center functions include: Receive and process facility operations and maintenance, custodial, elevator, landscape and grounds, and pest control service requests by various electronic means, such as telephone, Internet, email, and/or online chat. Receive and process electronic automated calls, emails, web portal, online chat, and text messages from Building Monitoring and Control (BMC) System computers. Create, monitor, update, and close-out work requests in PBS National Computerized Maintenance Management System (NCMMS), including the entry of work order closeout details and action(s) taken by various service personnel. Evaluate, prioritize, and dispatch work requests based on multiple and varying factors via various electronic means, such as CMMS, telephone, Internet, online chat, or email. Prioritize work requests in NCMMS as: Emergency Work Requests - Work Requests that necessitate an immediate response due to realistic risk of life/injury, significant structural damage, or total critical mission operations failure. Urgent Work Requests - Work Requests that represent a hindrance of critical mission operations. Routine work Requests - Work Requests that provide inconvenience and minor discomfort to building tenants. Currently, the GSA NCR has service call desks for each building or campus. The desks are operated either by the Operations and Maintenance (O&M) contractor or the GSA Building Manager's Office (BMO). Customers or their agency service desk contact the GSA service desks to request O&M or custodial services for the building the customer is in. Service requests are entered into the GSA National Computerized Maintenance Management System (NCMMS), a variant of IBM Maximo. The NCMMS generates a Work Request (WR) ticket that is transmitted to the service provider. The WR is tracked and completed within the NCMMS. The use of the NCMMS to document all service requests is mandatory at all GSA owned and operated sites. If your firm is interested in responding to this Request for Information (RFI), please respond by December 20, 2019 before 12:00 PM EST to Michelle Croan, Contract Specialist, by email at michelle.croan@gsa.gov.