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Abreus Air Conditioning Inc (AAC), Box 1334, Isabela, PR 00662

UEI: SLED_88E40F7FB016C9AE

Abreus Air Conditioning Inc (AAC), Box 1334, Isabela, PR 00662 is a federal contractor, registered under UEI SLED_88E40F7FB016C9AE. It has been awarded $3,420 in federal contracts. Primary work spans Unknown NAICS. Top awarding agencies include Department Of Homeland Security.

Contact Information

Registration and classification details

Registration

UEI Code

SLED_88E40F7FB016C9AE

Federal Contracting Overview

Award totals, agency breakdown, NAICS distribution, and geographic footprint.

AI Capability Profile

Abreus Air Conditioning Inc (AAC) has provided services to the Department Of Homeland Security. Based in Isabela, Puerto Rico, the company maintains a geographic presence within the Caribbean region to support government requirements.

Key performance metrics

Award counts and award dollars by type, as prime and as subcontractor.

Awards Count

1

All time

Active

0

Currently performing

Completed

0

Past period of performance

Total Awards

All time

Contracts

Prime · all time

Subcontracts

Sub · all time

Grants

Prime · all time

Subgrants

Sub · all time

Award analytics

Awards by agency, industry, year, award type, size, and place of performance.

Awards by Agency

Department Of Homeland Security$3.4K100%

Awards by NAICS

Awards by Agency Over Time

Awards by Place of Performance

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Enterprise Customer Experience 2 (ECX) 2 - Request for Information (RFI)

Solicitation # 70SBUR27I00000002

The Department of Homeland Security, through United States Citizenship and Immigration Services, has issued Request for Information 70SBUR27I00000002 for the Enterprise Customer Experience 2 project. This effort is a recompete intended to identify capable vendors for a replacement contract to provide a FedRAMP Moderate authorized cloud-based Contact Center as a Service solution. The required system must support approximately 1,500 agents and 15 million annual calls across three business units: the Verification Contact Center, External Affairs Tier 1 and 2, and the Language Services Section. Key technical requirements include omnichannel support for voice, IP-TTY, web chat, email, and SMS, as well as AI capabilities, intelligent call routing, and interactive voice response systems. The solution must maintain 99.99 percent availability and integrate seamlessly with Salesforce CRM, ServiceNow, and internal USCIS databases. The government is utilizing this market research to determine the appropriate contract vehicle, evaluate if small businesses can perform the work, and decide on potential set-asides. Interested respondents must provide a vendor profile including business size, socioeconomic category, and existing government contract vehicles. Responses are limited to 15 pages and should emphasize real-world production experience from the last three years rather than marketing materials. Compliance with federal and DHS regulations regarding cybersecurity, information security, and Unbiased AI Principles is mandatory. While a formal period of performance and contract value have not yet been established, the agency is seeking industry input on consumption-based pricing models and evaluation factors for the eventual award.

USCIS Contracting Office(erbur)

POSTED

DEADLINE

Home Country Support Services

Solicitation # 70SBUR27FOR270005

The Department of Homeland Security, through the USCIS Contracting Office, is issuing a Sources Sought notice for Home Country Support Services to facilitate family reunification under the Ms. L. v. ICE Settlement Agreement. The requirement involves providing administrative and logistical support for approximately 1,500 class members and additional family members. Key responsibilities include case management, initiating contact with separated families, collecting fingerprints, scheduling embassy interviews, and assisting with the completion and submission of Forms I-131 and I-765. Additionally, the contractor will manage international and domestic travel arrangements, provide translators and escorts, and operate a toll-free help desk for callers within and outside the United States. Performance will be conducted through contractor facilities in Washington D.C., Mexico City, Brasilia, Tegucigalpa, Guatemala City, and San Salvador. Due to the sensitive nature of the work, the contractor must ensure strict compliance with the Privacy Act of 1974 and provide annual training to staff on the handling of personally identifiable information and DHS records. Interested vendors must submit their capabilities summaries, business size confirmation under NAICS 561990, and SAM registration by November 11, 2026. The Technical Point of Contact will be responsible for monitoring performance, reviewing deliverables, and validating invoices.

USCIS Contracting Office(erbur)

POSTED

DEADLINE

PII and Privacy Act Compliance MonitoringThis subcontract, titled PII and Privacy Act Compliance Monitoring, is issued by the USCIS Contracting Office under the Department of Homeland Security. The agreement establishes rigorous data security safeguards for prime contractors working on family reunification projects, specifically requiring the implementation of technical and administrative controls aligned with FIPPs and NIST SP 800-17 standards. To ensure the integrity of sensitive information, the contract mandates that all cloud service providers maintain FedRAMP Moderate or ISO 27001 certifications and requires secure protocols for all data transmissions. Operational compliance is maintained through mandatory annual privacy training for all personnel accessing DHS records. The contractor is responsible for providing critical verification and reporting, including training documentation, certificates of data destruction, and formal breach reports. This effort is centered in Washington and falls under NAICS code 541519, with a response deadline set for November 11, 2026.

USCIS Contracting Office(erbur)

POSTED

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Multilingual Help Desk and Outreach ServicesThe Multilingual Help Desk and Outreach Services subcontract, issued by the USCIS Contracting Office under the Department of Homeland Security, involves the operation of a communication hub for prime contractors working on family reunification projects. The selected provider must manage a Help Desk using approved scripts and FAQs while conducting broad outreach via phone, email, text, and letter. A critical requirement is the possession of call center infrastructure capable of international reach and the ability to strictly avoid providing legal advice. Performance of this contract takes place in Washington and requires rigorous documentation, including detailed communication logs and screenshots for DHS review. The provider is responsible for delivering daily activity updates and comprehensive monthly Help Desk reports. Interested parties should note the response deadline of November 11, 2026, for this opportunity categorized under NAICS code 561422.

USCIS Contracting Office(erbur)

POSTED

DEADLINE

International Travel Coordination and BookingThe International Travel Coordination and Booking subcontract, managed by the USCIS Contracting Office under the Department of Homeland Security, focuses on travel logistics for prime contractors supporting family reunification projects. The selected provider will be responsible for assisting individuals in securing necessary travel documentation for countries of exit and booking international travel for approved Form I-131 holders. A critical component of the scope involves coordinating transportation from home countries to final destination airports within the United States, requiring specific expertise in the travel requirements of Brazil and Central American nations. The primary deliverables for this engagement include the provision of verified exit documentation and confirmed travel itineraries. This opportunity is categorized under NAICS code 561510, with the place of performance located in Washington. Interested parties should note the response deadline of November 11, 2026.

USCIS Contracting Office(erbur)

POSTED

DEADLINE

Immigration Application Support ServicesThe Immigration Application Support Services subcontract, managed under the Department of Homeland Security's USCIS Contracting Office, involves providing administrative assistance for family reunification projects. The primary scope of work includes helping applicants complete Form I-131 and Form I-765 in strict accordance with FRTF Filing Guides and Cover Letters. Personnel are responsible for conducting orientation calls and delivering accurate immigration applications while maintaining a strict prohibition against providing legal advice. To qualify for this role, personnel must be fluent in both English and Spanish. Due to the sensitive nature of the work, the contract mandates annual training on the Privacy Act of 1974 and the proper handling of Personally Identifiable Information. The services are performed in Washington under NAICS code 561110.

USCIS Contracting Office(erbur)

POSTED

DEADLINE

Legacy System Migration and Transition SupportThe Legacy System Migration and Transition Support subcontract, managed by the USCIS Contracting Office under the Department of Homeland Security, focuses on migrating data and configurations from proprietary platforms to the ECX2 solution. The scope of work includes extracting configurations and mapping routing for the VCC, EXA, and LSS business units to ensure a seamless transition for prime contractors on USCIS projects. A primary objective of the contract is to deliver a migrated system with zero loss of operational continuity while strictly adhering to DHS Cybersecurity and Information Security regulations. This technical effort falls under NAICS code 541512 and is centered on maintaining critical government operations during the system transition.

USCIS Contracting Office(erbur)

POSTED

DEADLINE

Contact Center Analytics and Workforce ManagementThis subcontract opportunity with the USCIS Contracting Office under the Department of Homeland Security focuses on the supply and configuration of workforce management, quality assurance, and interaction reporting tools. The project involves implementing analytics dashboards and QA monitoring systems to support 3,000 agents working for prime contractors on USCIS projects. The primary objective is to deliver a fully operational WFM and Analytics suite that enhances agent scheduling and performance tracking. The contract requires strict adherence to FedRAMP Moderate compliance standards to ensure data security and regulatory alignment. Classified under NAICS code 541511, the engagement is centered on providing specialized software and configuration services. Interested parties should note the response deadline of November 12, 2026, for this technical implementation project.

USCIS Contracting Office(erbur)

POSTED

DEADLINE

Salesforce and ServiceNow Integration ServicesThis subcontract opportunity with the USCIS Contracting Office under the Department of Homeland Security focuses on providing Salesforce and ServiceNow Integration Services. The project involves performing technical integrations between CCaaS platforms and internal databases for prime contractors, specifically developing CTI for screen pops and building API integrations using REST and SOAP to transfer authenticated caller data, such as receipt and A-Numbers, into CRM systems. The work requires strict adherence to FedRAMP Moderate compliance to ensure secure data flow between telephony and CRM environments. Interested parties should note the response deadline of November 12, 2026, and the associated NAICS code 541512 for these specialized technical services.

USCIS Contracting Office(erbur)

POSTED

DEADLINE

Conversational AI and Virtual Agent DevelopmentThis subcontract for Conversational AI and Virtual Agent Development supports prime contractors on projects for the USCIS Contracting Office within the Department of Homeland Security. The scope of work involves the design, development, and implementation of AI-powered IVR systems and virtual agents, utilizing Generative AI and Large Language Models to create automated interaction summaries. Technical requirements include the development of NLP models achieving over 95 percent intent accuracy and the delivery of deployed agents that maintain containment metrics exceeding 75 percent. All deliverables must strictly adhere to Unbiased AI Principles and DHS AI compliance regulations. The project falls under NAICS code 541511, with a response deadline of November 12, 2026. Performance is centered in the 05495 zip code area, focusing on enhancing automated citizen interactions through advanced conversational technologies.

USCIS Contracting Office(erbur)

POSTED

DEADLINE

Cloud Contact Center as a Service (CCaaS) PlatformThis subcontract opportunity is for a Cloud Contact Center as a Service platform to support prime contractors on USCIS Enterprise Customer Experience 2 projects. The selected provider will deliver a fully operational, licensed CCaaS environment featuring cloud telephony infrastructure and CTI embedded softphone technology. The platform must be FedRAMP Moderate authorized and capable of supporting 3,000 concurrent agents with a high availability standard of 99.99 percent. The system will manage multiple communication channels, including voice, IP-TTY, web chat, email, and SMS. Managed under NAICS code 518210 for the Department of Homeland Security, the project is overseen by the USCIS Contracting Office. Interested parties should note the response deadline of November 12, 2026.

USCIS Contracting Office(erbur)

POSTED

DEADLINE

User Training and Knowledge TransferThe User Training and Knowledge Transfer subcontract, managed by the USCIS Contracting Office within the Department of Homeland Security, focuses on the development and delivery of comprehensive training materials and sessions for USCIS staff. The primary objective is to facilitate the adoption of new analytics tools, dashboards, and data access procedures, ensuring that personnel are proficient in utilizing these systems to improve operational efficiency. This opportunity is categorized under NAICS code 611430 and was posted on August 17, 2026. The place of performance is located in zip code 30361, and the contract is designed to bridge the gap between the implementation of technical analytics tools and the end-user's ability to effectively apply them within the agency.

USCIS Contracting Office(erbur)

POSTED

DEADLINE

Legacy System Maintenance and SupportThe Legacy System Maintenance and Support subcontract is issued by the USCIS Contracting Office within the Department of Homeland Security. This engagement focuses on the maintenance and support of legacy data systems, specifically SAS-based processes, to ensure operational continuity while modernization efforts are underway. Key responsibilities include troubleshooting system issues and providing comprehensive documentation. The contract is categorized under NAICS code 541511 for custom computer programming services and was posted on August 17, 2026. Performance for this project is centered in the 30361 zip code area.

USCIS Contracting Office(erbur)

POSTED

DEADLINE

DevSecOps and System ModernizationThe DevSecOps and System Modernization subcontract is issued by the Department of Homeland Security through the USCIS Contracting Office. This initiative focuses on advancing digital modernization by implementing robust DevSecOps practices, specifically emphasizing the creation of CI/CD pipelines, automated testing, configuration management, and the secure delivery of code. Classified under NAICS code 541511, the project is centered in the 30361 zip code area. The contract aims to enhance system efficiency and security through modernized software development and deployment lifecycles to support the agency's digital infrastructure.

USCIS Contracting Office(erbur)

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Dashboard and Reporting DevelopmentThe Dashboard and Reporting Development subcontract, managed by the USCIS Contracting Office within the Department of Homeland Security, focuses on the creation of interactive dashboards and standardized reports. The primary objective is to utilize specialized USCIS tools, specifically SMART and eCISCOR BigData, to visualize operational trends and key performance metrics. This opportunity is categorized under NAICS code 541511 and is associated with a performance location in the 30361 zip code area. The project was posted on August 17, 2026, and is designed to enhance data visualization capabilities for the agency.

USCIS Contracting Office(erbur)

POSTED

DEADLINE

AI/ML Model Development and IntegrationThis subcontract, titled AI/ML Model Development and Integration, is issued by the USCIS Contracting Office within the Department of Homeland Security. The primary objective of the engagement is to design, train, and integrate machine learning models into operational workflows to enhance immigration case processing, risk assessment, and resource allocation. The project falls under NAICS code 541715 and was posted on August 17, 2026. Performance of the contract is centered in the 30361 zip code area, focusing on the deployment of advanced AI capabilities to optimize agency efficiency and decision-making processes.

USCIS Contracting Office(erbur)

POSTED

DEADLINE

Advanced Data Analytics & Predictive ModelingThis subcontract, managed by the USCIS Contracting Office within the Department of Homeland Security, focuses on the delivery of advanced data analytics and predictive modeling. The primary objective is to utilize USCIS data within the enterprise data lake to enhance fraud detection, support strategic decision-making, and optimize internal processes. The project falls under NAICS code 541620 and is associated with a performance location in zip code 30361. It is designed to leverage sophisticated statistical analysis to improve the operational efficiency and security oversight of the agency's data infrastructure.

USCIS Contracting Office(erbur)

POSTED

DEADLINE

Technical Documentation & Knowledge TransferThe contract requires the creation and ongoing maintenance of comprehensive technical documentation and system runbooks to support operational reliability and efficiency. The awardee will lead knowledge transfer sessions to ensure seamless continuity of operations, particularly during personnel changes or system updates. This work is critical for sustaining institutional knowledge and enabling smooth day-to-day functionality of the systems underpinning USCIS services. The contract is a subcontract issued under the Department of Homeland Security, specifically managed by the USCIS Contracting Office, and is classified under NAICS code 541921 for other scientific and technical consulting services. Performance is required at the Camp Springs location with ZIP code 20588, and the solicitation was posted on July 8, 2026. There is no specified set-aside type, and the contract does not include a designated point of contact.

USCIS Contracting Office(erbur)

POSTED

DEADLINE