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Pitney Bowes 1313 N Atlantic SPOKANE WA 99201 USA

UEI: SLED_1214F81907916CD7

Pitney Bowes 1313 N Atlantic SPOKANE WA 99201 USA is a federal contractor, registered under UEI SLED_1214F81907916CD7. It has been awarded $54,187 in federal contracts. Primary work spans Other Commercial and Service Industry Machinery Manufacturing. Top awarding agencies include Department Of Homeland Security.

Contact Information

Registration and classification details

Registration

UEI Code

SLED_1214F81907916CD7

Federal Contracting Overview

Award totals, agency breakdown, NAICS distribution, and geographic footprint.

AI Capability Profile

Pitney Bowes has provided specialized equipment or services to the Department of Homeland Security. Their agency experience is centered on supporting the Department of Homeland Security. Their industry focus is aligned with NAICS 333318, which pertains to other commercial and service industry mach...

Pitney Bowes has provided specialized equipment or services to the Department of Homeland Security. Their agency experience is centered on supporting the Department of Homeland Security. Their industry focus is aligned with NAICS 333318, which pertains to other commercial and service industry machinery manufacturing.

Key Performance Metrics

Awards Count

1

All time

Active

0

Currently performing

Completed

0

Past period of performance

Total Awards

All time

Contracts

Prime · all time

Subcontracts

Sub · all time

Grants

Prime · all time

Subgrants

Sub · all time

Award Analytics & Distribution

Awards by Agency
Awards by NAICS
Awards by Agency Over Time
Awards by Place of Performance

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NAICS: 517111
New
Federal
Enterprise Customer Experience 2 (ECX) 2 - Request for Information (RFI)
Solicitation # 70SBUR27I00000002
The Department of Homeland Security, through United States Citizenship and Immigration Services (USCIS), has issued Request for Information (RFI) 70SBUR27I00000002 for the Enterprise Customer Experience 2 (ECX2) project. This is a recompete of contract 70SBUR22F00000252 and seeks to identify qualified vendors capable of designing, developing, and integrating a complete replacement enterprise contact center platform. The required solution must operate independently of the incumbent contractor's proprietary infrastructure, support approximately 18 million annual calls and chats, and enable 100 percent remote work capability across 18 physical locations. Key technical requirements include an omnichannel interface integrating voice, IP-TTY, web chats, email, SMS, and social media, as well as AI-enhanced IVR, intelligent virtual assistant chatbots, and Section 508-compliant dashboards. The government is utilizing this RFI to determine the appropriate contract vehicle and evaluate whether small business set-asides are appropriate. Interested respondents must provide a vendor profile detailing their business size, socioeconomic category, and existing government contract vehicles. USCIS is specifically seeking information on relevant experience from the past three years, consumption-based pricing models, and strategies for AI adoption and FedRAMP Moderate security compliance. Responses are due by November 12, 2026, and should be submitted via email to the contracting office. This RFI is for planning purposes only and does not constitute a formal solicitation or an invitation for bids.
USCIS Contracting Office(erbur)

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