This Solicitation opportunity from New York was posted on December 26, 2025. The submission period has ended. Browse the details below for market research, or find similar active opportunities.
06926Y0387-Onsite Professional Service for RightFax System-Bit by Bit Computer Consultants Inc.
Contract Overview
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The Department of Social Services/Office of Information Technology Services (DSS/ITS) plans to enter into a sole source contract with Bit by Bit Computer Consultants Inc. for onsite professional engineering services to support the agency’s RightFax system. This contract, spanning from August 1, 2026, through July 31, 2029, is valued at approximately $364,500. The RightFax infrastructure serves over 100 locations across New York City's five boroughs, providing an integrated fax workflow that includes paperless office systems and job centers, with key technical integrations involving multifunction printers, email systems, and telecommunications troubleshooting. The contracted engineer will be responsible for maintaining, supporting, and overseeing the RightFax system to ensure continued stability, security, and adaptation to future needs. Bit by Bit is uniquely qualified due to nearly three decades of experience with the RightFax product line, and is the only authorized RightFax support provider in New York, making their expertise critical for effective system management and troubleshooting. Although this is a sole source contract, other firms are invited to submit responses to a related request for information (RFI 06926Y0387) by January 12, 2026, if they believe they can provide comparable services. All inquiries and responses are to be directed to the Department’s assigned contact, Jian Tan, via email or the PASSPort discussion forum. The service will be performed in New York City, under the agency's oversight within the Department of Social Services/Human Resources Administration.
General Info
Place of Performance
New York, NY, USASet-Aside
Documents
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Timeline
Submission Closed
Organization & Contact Information
Full Description
DSS’ RightFax for Enterprise Clients infrastructure is complex, and supports the agency’s complete, end-to-end fax workflow over 100 locations in the five boroughs. This includes paperless office systems (POS) sites and job centers. The Fax Solution includes Integration with MFP devices, integration with email and requires Telco troubleshooting (for PRI’s running to the fax server). The contracted onsite RightFax Systems Administrator will provide enterprise-level support, maintenance and technical oversight of the RightFax infrastructure, ensuring system stability, security, and future readiness.
Bit by Bit Computer Consultants Inc. has nearly 30 years’ experience with the RightFax Product Line and is the only RightFax Authorized Support Provider in New York. Bit by Bit's unique skill set and experience with this system and all of its “moving parts” is critical to equip an engineer to provide quick and effective troubleshooting.
Any firm or organization that believes they can also provide this service is invited to respond to the RFI “06926Y0387-Onsite Professional Service for RightFax System-Bit by Bit Computer Consultants Inc.” by e-mailing the Agency Contact or by sending a message via the PASSPort Discussion Forum. Please indicate your interest by responding to the "RFI EPIN: 06926Y0387" on the e-mail subject line, no later than January 12th, 2026, 3:00 PM.
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