104731 - Telecommunication Services 2018 - Closing: Continuous

The County of Los Angeles Internal Services Department is seeking qualified companies to enter into Master Agreements to provide comprehensive telecommunication services. The scope of work is divided into five primary categories: Data Network Services, Secure Web Gateway Services, UC Cloud VoIP Services, Cloud Contact Center Services, and Legacy Services. These services support critical infrastructure for up to 30,000 users, with specific deliverables managed through individual Work Orders that may be executed on a time-and-materials or fixed-price-per-deliverable basis. The agreement emphasizes strict compliance with information security and legal standards, including HIPAA for protected health information and specific encryption requirements such as FIPS 140-2 and AES-256. Vendors must adhere to various county mandates, including Fair Chance Employment practices, the County Lobbyist Ordinance, and specific insurance requirements for Workers' Compensation and Employers' Liability. Preference is given to certified Local Small Business Enterprises, Social Enterprises, and Disabled Veteran Business Enterprises. Administrative oversight is managed by the Master Agreement Program Director, with performance governed by Service Level Requirements and a County Quality Assurance Plan. The solicitation process requires a Statement of Qualifications submitted in a specific PDF format, including detailed vendor qualifications, proof of insurability, and required certifications. While the original solicitation began in 2018, it has undergone numerous revisions through March 2025 to update minimum qualifications, remove outdated COVID-19 vaccination mandates, and align with current county policies.