19PA1026Q0003 - Preventive maintenance services on consular intercommunication system at Post Asuncion

The U.S. Embassy in Asuncion, Paraguay is soliciting preventive maintenance services for its Consular Audiovisual (AV) System, which includes intercom, paging, and display components, under solicitation number 19PA1026Q0003. The contract is structured as a firm-fixed-price commercial item acquisition with a one-year base period and four optional one-year extensions, for a total potential duration of five years. Offerors must provide all materials, labor, tools, equipment, and supervision to perform semiannual maintenance on the AV system head-end and annual maintenance at teller windows, adhering strictly to manufacturer-recommended procedures and technical manuals. Deliverables include typewritten reports within five business days of each service visit, copies of all required software and licenses, original O&M binders, and Material Safety Data Sheets for any hazardous materials. Hardware replacements such as speakers, microphones, or control panels are excluded from the base scope and require separate, pre-approved pricing. The contractor must submit an invoice with a signed maintenance checklist after each service, and payment is contingent upon full compliance with FAR 32.905(e) invoice standards. All contractors must be registered in the System for Award Management (SAM) and maintain up-to-date annual representations and certifications. Proposals must be submitted electronically in English, in MS-Word, Excel, or PDF format, with individual files not exceeding 30MB, by July 22, 2026, at 11:59 p.m. Paraguayan time. The evaluation will be based solely on the lowest priced, acceptable, and responsible offeror, with pass/fail gates including SAM registration, completeness of Sections 1 and 5 of the solicitation, and responsibility determination under FAR 9.1, including financial capability, integrity, organizational qualifications, and eligibility. The contractor must designate a Project Manager fluent in English to serve as the primary liaison, and all personnel must comply with security protocols, including potential requirements for SF-312 and Form 4414 nondisclosure agreements. Insurance obligations include Defense Base Act coverage and third-party liability, with mandatory adherence to FAR clauses on whistleblower rights, contractor ethics, prohibited telecommunications equipment, child labor, and trafficking in persons. Performance is subject to a strict service standard limiting customer complaints to no more than one per month, with failure triggering formal enforcement action. All work is performed at the U.S. Embassy in Asuncion, under FOB destination