This Government Contract opportunity from Department Of Commerce was posted on July 12, 2016. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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2020 Census Questionnaire Assistance (2020 CQA)

Awarded

YA1323-16-MS-0001-05Federal

Submission Closed07/12/2016, 12:00:00 AM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 519190

New

Federal

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250-NETWORK Contract Office 10 (36C250)

POSTED

10 months ago

DEADLINE

N/A

AI Contract Overview

Solicitation YA1323-16-MS-0001-05 is a single-award, Cost Plus Award Fee (CPAF) contract issued by the Department of Commerce Census Bureau for the 2020 Census Questionnaire Assistance (CQA) program. The primary objective is the creation, testing, and operation of a multi-channel contact center to support the 2020 Census. The program is structured in phases, including a 2017 Census Test involving 200,000 households and a 2018 End-to-End Test involving 500,000 households to refine workload models and ensure operational readiness. The full-scale 2020 operation targets 143 million households from January 2020 through March 2021, with a heavy emphasis on outbound operations, IVR deflection, and multi-language customer service representative support. The contract mandates rigorous security and compliance standards, requiring adherence to FISMA, NIST SP 800-53, and OMB policies to ensure the confidentiality and integrity of information systems. Personnel must undergo strict vetting, including Position Sensitivity Level designations, Fair Credit Reporting Act authorizations, and the granting of Special Sworn Status under Title 13 U.S.C. for non-disclosure. Performance is managed through a Quality Assurance Surveillance Plan (QASP) and a structured Award Fee Plan with multiple evaluation periods from 2016 to 2021. Offerors are required to provide detailed resource and cost models, including labor hours and other direct costs mapped to a specific Work Breakdown Structure.

General Info

Agency

Department Of Commerce Census

Contract Value

$430,898,678

NAICS

519190 - All Other Information Services

Place of Performance

Locations within the Continental US (including Alaska & Hawaii), MD, USA

Set-Aside

NONE

Awardee

General Dynamics Information Technology, Inc. 3211 Jermantown Road FAIRFAX VA 22030 USA

Award Issued Date

07/12/2016, 12:00:00 AM UTC

Documents

2017 2018 and 2020 Expected Workload

specifications

High

2017 2018 and 2020 Expected Workload Amendment A001

amendment

High

2020 Census CQA Cost Model

specifications

High

2020 Census CQA Cost Model Amendment A001

amendment

High

2020 Census CQA Program Work Breakdown Structure (WBS)

sow

High

2020 Census Questionnaire Assistance (2020 CQA) – Amendment A001 - Attachment 10

amendment

High

2020 Census Questionnaire Assistance (2020 CQA) Draft Award Fee Plan

award-fee-plan

High

2020 Census Questionnaire Assistance (2020 CQA) Draft Award Fee Plan Amendment A001

award-fee-plan

High

2020 Census Questionnaire Assistance (2020 CQA) RFP

rfp

High

2020 CQA Amendment A001 - Attachment 11: 2018 Census End-To-End Test

amendment

High

2020 CQA Operations - Amendment A001

amendment

High

2020 CQA Quality Assurance Surveillance Plan

qasp

High

Attachment 10 - 2017 Census Test Requirements

sow

High

Attachment 11 - 2018 Census End-To-End Test

sow

High

Attachment 12 - 2020 CQA Operations

sow

High

Attachment 19 - Security Management

specifications

High

Attachment 1 - Service Levels and Quality Standards

sow

High

Attachment 21 - Resource Model (2020 Census CQA)

specifications

High

Attachment 27 - Link to 2020 Census Operational Plan (Amendment A001)

amendment

High

Attachment J.18 - Similar Experience Matrix (Amendment A001)

past-performance

High

Attachment J.18 - Similar Experience Matrix Template

past-performance

High

Census Bureau Contact Centers Overview

sow

High

Required Security Controls Census Bureau Information Systems AMENDMENT A001

specifications

High

Required Security Controls for Census Bureau Information Systems

specifications

High

Solicitation YA1323-16-MS-0001 Amendment A002 - 2020 Census Questionnaire Assistance

amendment

High

Solicitation YA1323-16-MS-0001 Amendment A003

amendment

High

YA1323-16-MS-0001 Amendment A001 - 2020 Census Questionnaire Assistance

amendment

High

YA1323-16-MS-0001 Amendment A001 Questions and Answers

q-and-a

High

2010 Contact Center Call Distribution

specifications

Low

Attachment 20 - Question and Answer Template

q-and-a

Low

Attachment 27 - Link to 2020 Census Operational Plan

supporting-document

Low

Census Bureau IT Security Program Policy v4.0

specifications

Low

Fair Credit Reporting Act Authorization Form

other

Low

Form BC-1759 Special Sworn Status

other

Low

Form I-9 Employment Eligibility Verification Instructions

other

Low

OF-306 Declaration for Federal Employment

other

Low

Past Performance Questionnaire - CQA Program YA1323-16-MS-0001

past-performance

Low

Position Sensitivity Level Designation Form - BC-1085

other

Low

Representations and Certifications Addendum

reps-and-certs

Low

U.S. Census Bureau Policies and Procedures Manual - Personnel Security

specifications

Low

U.S. Census Bureau Policies and Procedures Manual - Physical Security

specifications

Low

AI Contract Breakdown

Uniform Contract Format

Contract not broken down yet

CLEATUS splits the solicitation into Uniform Contract Format (UCF) sections: scope, pricing, deliverables, and evaluation criteria.

Timeline

3 updates

PhaseAwarded

PostedJan 6

Combined Synopsis

Notice updatedJan 29

The notice description changed.

Notice updatedFeb 4

Response deadline changed from Feb 22, 2016 to Feb 29, 2016. The notice description changed. The point of contact changed.

Notice updatedFeb 11

The notice description changed.

AwardedJul 12

Contract was awarded

Submission Closed

07/12/2016, 12:00:00 AM UTC

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Organization & Contact Information

AgencyDepartment Of Commerce Census

Contacts1 person available

OfficeSUITLAND, MD, 20746, USA

Organization / AgencyDepartment Of Commerce Census

Office AddressSUITLAND, MD, 20746, USA

Contacts

Donna CornishContracting Officer

contact@example.gov

+1 (555) 000-0000

Full Description

The Department of Commerce, US Census Bureau (USCB) 2020 Census Questionnaire Assistance (CQA) Program, Program Management Office, intends to compete its requirement for the creation, test and operation of a multi-channel contact center in support of the 2020 CQA Program. The acquisition will be conducted using a multi-step process. Instructions for STEP ONE were published on FEDBIZOPPS on November 18, 2015. STEP ONE was conducted pursuant to Federal Acquisition Regulation (FAR) 15.202, Advisory multi-step process. Results were published on the Census Bureau's website at http://www.census.gov/about/business-opportunities/opportunities/vender-opps/2015-12-15-2020-cqa.html . STEP TWO includes the release of this final solicitation, receipt of full proposals, evaluation of proposals and contract award. Pursuant to FAR 5.102 Availability of Solicitations, this notice serves as the formal notice to industry that the Census Bureau has released the final solicitation for the 2020 Census Questionnaire Assistance acquisition. The final solicitation is included as an attachment to this notice. As previously announced on FEDBIZOPPS the Census Bureau plans to hold a pre-proposal conference on January 11, 2016. Logistics and other information about the pre-proposal conference are posted on the Census Bureau's website at http://www.census.gov/about/business-opportunities/opportunities/vender-opps/2015-12-15-2020-cqa.html. Registration for the pre-proposal conference is now closed. See solicitation paragraph L.2 Acquisition Schedule for initial proposal due date.