This Government Contract opportunity from State of Tennessee was posted on May 14, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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24/7 Customer Support and Help Desk Services

Closed

State & Local

Submission Closed06/11/2026, 06:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 561400

New

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Electronic Invoicing & WAWF Compliance

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Service Validation and Customer SupportThe contract titled "Service Validation and Customer Support" involves conducting 48-hour follow-up calls to verify the resolution of service issues and to ensure customer satisfaction following maintenance activities. It is a subcontract opportunity designated as a Total Small Business Set-Aside under FAR 19.5, with a NAICS code of 561400, indicating it relates to business support services. The contract is posted by the Department of Defense through the Navsup Fleet Logistics Center in Jacksonville, with performance location specified in Panama City Beach, zip code 32407. Responses to this contract opportunity are due by June 17, 2026, with the posting date being June 10, 2026. The contract emphasizes a focus on customer support through timely follow-up communications post-maintenance, which is critical to service validation and maintaining high satisfaction levels. This subcontract seeks small businesses capable of managing timely outreach to confirm issue resolution, supporting the Department of Defense’s commitment to quality and effective service delivery.

Navsup Flt Logistics Ctr Jacksonville

POSTED

7 days ago

DEADLINE

in about 24 hours

AI Contract Overview

This contract involves providing around-the-clock customer support and help desk services through a toll-free line for residents to report issues, request services, or seek assistance with usage. The service is intended to ensure continuous availability to address resident concerns efficiently, supporting the Metropolitan Development and Housing Agency under the State of Tennessee. The operation will be based in Nashville, emphasizing accessibility and responsiveness to the local community. The solicitation for this subcontract was posted on May 14, 2026, with a response deadline set for June 11, 2026. It falls under the NAICS code 561400, which pertains to business support services. Although specific details regarding the organization type or set-aside status are not provided, the contract’s primary focus is on maintaining a reliable customer support infrastructure that facilitates seamless communication between residents and agency services.

General Info

Provide 24/7 toll-free customer support for Metropolitan Development and Housing Agency, Nashville.

Agency

State of Tennessee → Metropolitan Development and Housing Agency

NAICS

561400View NAICS

Place of Performance

Nashville, TN, US

Set-Aside

NONE

Documents

(0)

No documents available

AI Contract Breakdown

Uniform Contract Format

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Timeline

PhaseClosed

PostedMay 14

subcontract

Response DeadlineJun 11

Deadline has passed

Submission Closed

06/11/2026, 06:00:00 PM UTC

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Organization & Contact Information

AgencyState of Tennessee → Metropolitan Development and Housing Agency

ContactsNo contacts available

OfficeN/A

Organization / Agency

State of Tennessee → Metropolitan Development and Housing Agency

Office AddressN/A

ContactsNo contact information available

Full Description

Operation of a toll-free support line for residents to report issues, request service, or get usage assistance.