This Government Contract opportunity from Massachusetts was posted on June 29, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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24/7 Help Desk and Technical Support Services

Closed

State & Local

Submission Closed07/21/2026, 07:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

Active Opportunities Like This One

NAICS: 541512

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RFxPremier Artificial Intelligence (AI) Systems and Services

Solicitation # 26RFP-ITN6769-4

Solicitation 26RFP-ITN6769-4 is a Request for Proposal issued by Florida State University on behalf of the South Dakota State Government and other participating states to establish Master Agreements for Artificial Intelligence (AI) Systems and Services. The primary objective is to leverage the collective purchasing power of multiple state and local government entities to secure the best overall value and more favorable pricing than individual entities could obtain independently. The scope of work encompasses a broad range of AI-related services, including software for email, monitoring, and databases, as well as consulting for strategic technology planning, IT security, and safety. Additionally, the agreements cover system implementation, engineering, software maintenance, project management, and computer-based training. The solicitation is categorized under NAICS code 541512. Proposals must be submitted by October 21, 2026, at 3:00 PM EST. Interested bidders are explicitly instructed not to submit responses through ESM Sourcing, but instead to follow the submission guidelines provided in the RFP documents available on the RFx Premier website. The award will be based on the best value provided to the participating agencies.

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Program Implementation and Training Specialist

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Fleet Management Information System (FMIS) Specialist

Department of Public Works

POSTED

1 day ago

DEADLINE

in 20 days

AI Contract Overview

The contract is for the operation of a 24/7 help desk and technical support center focused on maintaining continuous system uptime, resolving user-reported technical issues, and coordinating emergency dispatch communications. It is issued as a subcontract under NAICS code 541512, indicating it falls under custom computer programming services, and is managed by the Massachusetts Mayor's Office. The solicitation was posted on June 29, 2026, with a response deadline of July 21, 2026, requiring proposers to submit their bids within this window. The place of performance and specific office location are not designated, leaving flexibility in service delivery, but the support must be available around the clock to meet operational requirements. There is no set-aside designation specified, meaning all eligible entities may compete, and the contract is open to bidders through the CommBuys platform.

General Info

24/7 technical support contract under NAICS 541512, open bidding via CommBuys, deadline July 21, 2026.

Agency

Massachusetts → 111 - Mayor's OfficeView Agency

NAICS

541512 - Computer Systems Design ServicesView NAICS

Place of Performance

MA, USA

Set-Aside

NONE

Documents

This scope was carved out of EV00017332.

The full solicitation package (7 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

RFP - EMERGENCY AND MASS NOTIFICATION SERVICES

AI Contract Breakdown

Uniform Contract Format

No contract breakdown available.

Cannot generate Contract Breakdown because no documents were found from this contract's source.

Timeline

PhaseClosed

PostedJun 29

subcontract

Response DeadlineJul 21

Deadline has passed

Submission Closed

07/21/2026, 07:00:00 PM UTC

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Organization & Contact Information

AgencyMassachusetts → 111 - Mayor's Office

ContactsNo contacts available

OfficeN/A

Organization / Agency

Massachusetts → 111 - Mayor's Office

View Agency Profile

Office AddressN/A

ContactsNo contact information available

Full Description

Operation of a round-the-clock technical support center to ensure system uptime, troubleshoot user issues, and coordinate emergency dispatch communications.