RFP - EMERGENCY AND MASS NOTIFICATION SERVICES

The City of Boston, through the Mayor’s Office, is seeking qualified vendors to provide Emergency and Mass Notification Services under Solicitation Number BD-27-1142-111-111-130779. This solicitation aims to establish a contract for services that enable rapid, reliable, and scalable communication to the public and city personnel during emergencies, natural disasters, or other critical incidents. All responses must be submitted via the City of Boston Supplier Portal by the deadline of July 21, 2026, at 7:00 PM ET, with inquiries directed to Ky’Ron Owens at 857-972-6121 or Kyron.Owens@boston.gov. The services are expected to support citywide outreach across multiple platforms including text, voice, email, and digital signage, ensuring broad accessibility and real-time incident communication. The contract will be awarded to a vendor capable of meeting stringent technical, operational, and compliance requirements, with performance expected to be delivered throughout the Commonwealth of Massachusetts. While no specific set-aside classification is stated, bidders must demonstrate experience in public sector emergency notification, system redundancy, data security, and integration with existing municipal systems. The procurement is classified under a state and local government (SLED) structure, and the successful vendor will be required to serve all city departments and agencies involved in public safety and emergency management. Proposals will be evaluated on capability, responsiveness, cost-effectiveness, and the ability to sustain 24/7 service with robust customer support and reporting capabilities.