This Government Contract opportunity from Texas was posted on August 10, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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24/7 Remote Help Desk and Technical Support

Closed

State & Local

Submission Closed08/24/2026, 04:30:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541519

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AI Contract Overview

The Department of State Health Services for the state of Texas is seeking a subcontractor to provide 24/7 remote help desk and technical support. The selected provider will be responsible for delivering round-the-clock assistance via phone, email, and online portals to both system administrators and end users, with a primary focus on incident logging, triage, and resolution tracking. This opportunity is categorized under NAICS code 541519 and was posted on August 10, 2026. Interested parties must submit their responses by the deadline of August 24, 2026, at 4:30 PM. Further details regarding this procurement can be accessed through the Texas SmartBuy portal.

General Info

Texas Health Services seeks a subcontractor for 24/7 remote help desk technical support.

Agency

Texas → Department of State Health Services

NAICS

541519 - Other Computer Related Services

Place of Performance

TX, USA

Set-Aside

NONE

Documents

This scope was carved out of HHS0017712_V2.

The full solicitation package (2 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Orchard Annual Silver Level Support and Maintenance for System Administration (Version 2)

AI Contract Breakdown

Uniform Contract Format

No documents to break down

The breakdown needs solicitation documents. None were found from this contract's source.

Timeline

PhaseClosed

PostedAug 10

subcontract

Response DeadlineAug 24

Deadline has passed

Submission Closed

08/24/2026, 04:30:00 PM UTC

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Organization & Contact Information

AgencyTexas → Department of State Health Services

ContactsNo contacts available

OfficeN/A

Organization / Agency

Texas → Department of State Health Services

Office AddressN/A

ContactsNo contact information available

Full Description

Provide round-the-clock remote technical support via phone, email, and online portals for system administrators and end users, including incident logging, triage, and resolution tracking.

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