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24/7 Service Hotline and Remote Support Operations

Active

Federal

Response Deadline07/29/2026, 09:30:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The contract requires the provision of 24/7 remote technical support for Optos imaging systems, encompassing full-service lifecycle management including initial triage, remote diagnostics, coordination of technician dispatches, and accurate logging of all service calls. Support must be available around the clock to ensure minimal downtime for critical medical imaging equipment used in patient care environments. The scope demands technical expertise in Optos systems and the ability to rapidly assess, resolve, or escalate issues without requiring on-site presence initially, thereby optimizing response efficiency and resource allocation. The contract is classified as a subcontract under NAICS code 541512, issued by the Indian Health Service within the Department of Health and Human Services. Performance is designated to occur in Lawton, Oklahoma, with a zip code of 73501. The solicitation was posted on July 22, 2026, with a firm response deadline of July 29, 2026, at 9:30 PM Eastern Time. While no set-aside type is specified, the nature of the work and the agency involved suggest a priority on qualified vendors capable of supporting Federal health infrastructure with reliable, high-availability technical services.

General Info

24/7 remote technical support for Optos imaging systems in Lawton, Oklahoma, under Indian Health Service subcontract.

Agency

Department Of Health And Human Services → Indian Health ServiceView Agency

NAICS

541512 - Computer Systems Design ServicesView NAICS

Place of Performance

Lawton, OK, 73501, USA

Set-Aside

NONE

Documents

(0)

No documents available

AI Contract Breakdown

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Timeline

PostedJul 22

subcontract

Response DeadlineJul 29

Submission deadline

Response Deadline

07/29/2026, 09:30:00 PM UTCin 7 days

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Organization & Contact Information

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AgencyDepartment Of Health And Human Services → Indian Health Service

ContactsNo contacts available

OfficeN/A

Organization / Agency

Department Of Health And Human Services → Indian Health Service

View Agency Profile

Office AddressN/A

ContactsNo contact information available

Full Description

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Provide continuous remote technical support for Optos imaging systems, including triage, remote diagnostics, technician dispatch, and service call logging.

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