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24/7 Technical Support and Maintenance Services

Active

Federal

Response Deadline11/05/2026, 10:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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This subcontract for 24/7 Technical Support and Maintenance Services supports prime contractors on Social Security Administration projects. The scope of work focuses on the ongoing maintenance of backup solutions, including the delivery of security patching, version upgrades, and the development of security fixes. The selected provider will manage 24/7 help desk operations and utilize dedicated ticketing infrastructure and patch management systems to ensure system stability. Key deliverables include the provision of continuous technical support and the maintenance of updated installation and operation documentation. This effort is managed under NAICS code 541519 through the Office of Acquisition and Grants. Interested parties should note the response deadline of November 5, 2026.

General Info

24/7 technical support and backup maintenance for SSA projects, due November 5, 2026.

Agency

Social Security Administration → Office of Acquisition and Grants

NAICS

541519 - Other Computer Related Services

Place of Performance

Not specified

Set-Aside

NONE

Documents

This scope was carved out of 28321327RI0000003.

The full solicitation package (2 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Request for Information (RFI) for On-Premise Serve

AI Contract Breakdown

Uniform Contract Format

No documents to break down

The breakdown needs solicitation documents. None were found from this contract's source.

Timeline

PostedOct 28

subcontract

Response DeadlineNov 5

Submission deadline

Response Deadline

11/05/2026, 10:00:00 PM UTCin 8 days

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Organization & Contact Information

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AgencySocial Security Administration → Office of Acquisition and Grants

ContactsNo contacts available

OfficeN/A

Organization / AgencySocial Security Administration → Office of Acquisition and Grants

Office AddressN/A

ContactsNo contact information available

Full Description

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Provides ongoing technical support, security patching, and version upgrades for backup solutions for prime contractors on Social Security Administration (SSA) projects. Manages 24/7 help desk operations, develops security fixes, and maintains updated installation and operation documentation. Utilizes patch management systems and ticketing infrastructure. Delivers technical support, software patches, and updated documentation.

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