This Government Contract opportunity from Texas was posted on April 23, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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24x7 Help Desk and Technical Support

Closed

State & Local

Submission Closed05/21/2026, 07:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

Active Opportunities Like This One

NAICS: 561422

New

SLED

Call Center & Dispatch Support for Utility LocationThe contract requires the operation of a client-accessible call center to handle excavation notifications, dispatch field crews, and coordinate with 811 and member agencies to ensure safe utility location practices. The service includes managing emergency response scheduling and maintaining seamless communication between stakeholders to prevent damage to underground utilities during digging activities. The contractor must support 24/7 operations with reliable systems for call intake, dispatch coordination, and real-time data sharing with participating agencies. This is a subcontract under the Texas-based Local Government Purchasing Cooperative d/b/a BuyBoard, classified under NAICS code 561422 for investigation and security services. The solicitation was posted on July 16, 2026, with the same date set as the response deadline, indicating a potential administrative or placeholder entry. The place of performance and specific agency office address are not detailed, and no set-aside provisions or point of contact information are provided. Bidders should refer to the BuyBoard vendor portal for full requirements and submission instructions.

The Local Government Purchasing Cooperative d/b/a BuyBoard

POSTED

DEADLINE

UGA Veterinary Teaching Hospital Call Center Software 2.0The University of Georgia, through its College of Veterinary Medicine Teaching Hospital, is soliciting proposals for a Telephone Software System upgrade under solicitation number 51800-eRFP-001807-2027, issued on July 15, 2026, with responses due by July 31, 2026. This eRFP aims to procure a scalable, high-volume call center solution capable of handling approximately 10,000 monthly calls from animal owners and veterinary professionals across local, regional, and national networks. The system must include advanced features such as multi-agent handling, customizable phone trees, and intelligent call routing to enhance communication efficiency and responsiveness within the teaching hospital’s operations. All submissions will be evaluated based on predefined criteria, and negotiation may follow to resolve any exceptions before a final award decision. The process complies with the State Purchasing Act of Georgia and will result in a public announcement of preliminary results, followed by a protest period and final contract award. The preferred award structure is a one-year agency contract with the option for four additional annual renewals, contingent on performance and mutual agreement. The contract will be awarded to the single highest-scoring, responsive, and responsible supplier capable of delivering a customized solution that fully meets the hospital’s specifications. The point of contact for this solicitation is Tina Brown, reachable via email or phone, and all information and submissions must be made through the official Georgia procurement portal. The system must be implementable at the University of Georgia’s facility in Georgia, and no set-aside provisions apply. The procurement is strictly competitive and transparent, with full disclosure of participating suppliers and evaluation outcomes post-submission.

University of Georgia

POSTED

DEADLINE

Data Entry & Document ProcessingThe contract requires performance of high-volume data entry, document scanning, indexing, and file organization specifically for civil rights complaint records and associated evidence. The work is part of a subcontract under the Department of Agriculture’s Office of the Assistant Secretary for Civil Rights, Center for Civil Rights Enforcement, with performance taking place in Washington, D.C., at the zip code 20250. The solicitation is designated as a Small Business Administration set-aside, indicating preference for small business contractors, and falls under NAICS code 561422 for document preparation services. Interested parties must submit responses by the deadline of July 22, 2026, at 9:00 PM Eastern Time, and the opportunity is available through the GSA eBuy platform.

Department of Agriculture

POSTED

DEADLINE

Complaint Tracking and Data EntryThe contract titled Complaint Tracking and Data Entry requires performance of duties related to entering complaint data into tracking systems, updating case statuses, and ensuring the accuracy and integrity of databases. This subcontract is issued under the SBA set-aside program with NAICS code 561422 and is managed by the Department of Agriculture’s Office of the Assistant Secretary for Civil Rights, Center for Civil Rights Enforcement. Work must be performed in Washington, DC, with a delivery address of 20250. The solicitation was posted on July 13, 2026, and responses are due by 9:00 PM ET on July 22, 2026. The contract is accessible through the eBuy platform via the provided link, and all work must be completed in accordance with federal recordkeeping and data management standards to support civil rights enforcement activities.

Department of Agriculture

POSTED

DEADLINE

AI-Enabled Student Support PlatformTexas State University is seeking an AI-enabled student support platform to enhance engagement, streamline services, and boost operational efficiency across key departments including Admissions, Financial Aid, and the Registrar. The solution must implement a four-tier service model beginning with proactive, data-driven outreach (Tier Zero), followed by 24/7 AI-powered responses to general inquiries (Tier 1), personalized and transactional support for authenticated users through integrated systems (Tier 2), and smooth escalation to human staff when necessary (Tier 3). The platform must support multichannel communication via chat, SMS, email, and voice, along with multilingual capabilities, workflow automation, content governance, and comprehensive analytics and reporting tools. The vendor must deliver an API-first architecture that integrates seamlessly with the university’s existing systems including Banner, Slate, and TeamDynamix while adhering to strict compliance standards for data security, accessibility, and privacy. All components must ensure secure handling of sensitive student information and meet institutional requirements for usability and scalability. Proposals are due by July 17, 2026, and inquiries should be directed to Dan Alden at Texas State University.

Texas State University

POSTED

5 days ago

DEADLINE

in 2 days

AI Contract Overview

The contract provides for ongoing Tier 1–2 technical support services specifically for VoIP users with full 24x7 availability to ensure continuous operational support. It mandates strict compliance with service level agreements and includes defined incident response protocols to address and resolve technical issues promptly. The scope is focused on delivering responsive, reliable assistance to maintain the integrity and performance of VoIP systems without interruption. All support activities must meet established performance benchmarks and time-sensitive resolution targets. The contract is classified as a subcontract under NAICS code 561422, with a posted date of April 23, 2026, and a response deadline of May 21, 2026. It is managed by the IT organization within Texas and is open for bidding through the public procurement portal. There is no set-aside classification, and no specific point of contact or location information is provided beyond the agency’s jurisdiction. Performance is expected to be delivered as needed, with no geographic restrictions specified for the place of performance.

General Info

Provide 24x7 Tier 1 and Tier 2 VoIP technical support with SLA adherence for Texas IT agency.

Agency

Texas → ITView Agency

NAICS

561422 - Telemarketing Bureaus and Other Contact CentersView NAICS

Place of Performance

TX, USA

Set-Aside

NONE

Documents

(0)

No documents available

AI Contract Breakdown

Uniform Contract Format

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Timeline

PhaseClosed

PostedApr 23

subcontract

Response DeadlineMay 21

Deadline has passed

Submission Closed

05/21/2026, 07:00:00 PM UTC

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Organization & Contact Information

AgencyTexas → IT

ContactsNo contacts available

OfficeN/A

Organization / Agency

Texas → IT

View Agency Profile

Office AddressN/A

ContactsNo contact information available

Full Description

Ongoing Tier 1–2 technical support for VoIP users with 24x7 availability, SLA compliance, and incident response.