Call Center & Dispatch Support for Utility Location

The contract requires the operation of a client-accessible call center to handle excavation notifications, dispatch field crews, and coordinate with 811 and member agencies to ensure safe utility location practices. The service includes managing emergency response scheduling and maintaining seamless communication between stakeholders to prevent damage to underground utilities during digging activities. The contractor must support 24/7 operations with reliable systems for call intake, dispatch coordination, and real-time data sharing with participating agencies. This is a subcontract under the Texas-based Local Government Purchasing Cooperative d/b/a BuyBoard, classified under NAICS code 561422 for investigation and security services. The solicitation was posted on July 16, 2026, with the same date set as the response deadline, indicating a potential administrative or placeholder entry. The place of performance and specific agency office address are not detailed, and no set-aside provisions or point of contact information are provided. Bidders should refer to the BuyBoard vendor portal for full requirements and submission instructions.