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UGA Veterinary Teaching Hospital Call Center Software 2.0

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51800-eRFP-001807-2027State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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The University of Georgia, through its College of Veterinary Medicine Teaching Hospital, is soliciting proposals for a Telephone Software System upgrade under solicitation number 51800-eRFP-001807-2027, issued on July 15, 2026, with responses due by July 31, 2026. This eRFP aims to procure a scalable, high-volume call center solution capable of handling approximately 10,000 monthly calls from animal owners and veterinary professionals across local, regional, and national networks. The system must include advanced features such as multi-agent handling, customizable phone trees, and intelligent call routing to enhance communication efficiency and responsiveness within the teaching hospital’s operations. All submissions will be evaluated based on predefined criteria, and negotiation may follow to resolve any exceptions before a final award decision. The process complies with the State Purchasing Act of Georgia and will result in a public announcement of preliminary results, followed by a protest period and final contract award. The preferred award structure is a one-year agency contract with the option for four additional annual renewals, contingent on performance and mutual agreement. The contract will be awarded to the single highest-scoring, responsive, and responsible supplier capable of delivering a customized solution that fully meets the hospital’s specifications. The point of contact for this solicitation is Tina Brown, reachable via email or phone, and all information and submissions must be made through the official Georgia procurement portal. The system must be implementable at the University of Georgia’s facility in Georgia, and no set-aside provisions apply. The procurement is strictly competitive and transparent, with full disclosure of participating suppliers and evaluation outcomes post-submission.

General Info

UGA seeks scalable phone system for 10,000 monthly calls, due July 31, 2026, with possible five-year contract.

Agency

University of GeorgiaView Agency

NAICS

561422 - Telemarketing Bureaus and Other Contact CentersView NAICS

Place of Performance

GA, USA

Set-Aside

NONE

Documents

(1)

51800-eRFP-001807-2027.pdf

PDF

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Timeline

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Solicitation

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Organization & Contact Information

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AgencyUniversity of Georgia
Contacts1 person available
OfficeN/A
Organization / Agency
University of Georgia
View Agency Profile
Office AddressN/A
Contacts
Tina Brown
contact@example.gov
+1 (555) 000-0000

Full Description

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This Request for Proposals (RFP or Sourcing Event) is being issued to establish a contract with a qualified supplier who will meet the State Entity¿s needs as described in this Sourcing Event. This RFP process will be conducted to gather and evaluate responses from suppliers for potential award. All qualified suppliers are invited to participate by submitting responses, as further defined below. After evaluating all suppliers¿ responses received prior to the closing date of this Sourcing Event and following negotiations (if any) and resolution of any contract exceptions, the preliminary results of the Sourcing Event process will be publicly announced, including the names of all participating suppliers and the evaluation results. Subject to the protest process, final contract award(s) will be publicly announced thereafter.  Pursuant to the State Purchasing Act (Official Code of Georgia Annotated 50-5-50 et seq.), this electronic Request for Proposals (eRFP) is being issued to establish a contract with a qualified supplier who will provide a Telephone Software System to the College of Veterinary Medicine Teaching Hospital at the University of Georgia as further described in this eRFP.  The proposed system must support a high-volume call center, with features such as multi-agent handling, customizable phone trees, and advanced call routing to align with hospital operations. This upgrade is essential to improve the efficiency and responsiveness of our communications, ensuring timely support for approximately 10,000 incoming calls per month from animal owners and veterinary professionals at local, regional, and national levels.  The goal of this solicitation is therefore to procure a system that can be customized and implemented for the UGA College of Veterinary Medicine Teaching Hospital to accomplish the goals and objectives outlined in our Bid Specifications document.  The University¿s preferred award structure is a one-year Agency Contract with up to four annual renewals thereafter.  This will be a single contract award to the highest scoring responsive and responsible supplier with whom the University can come to agreement on terms

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