25023563- Software - Web Monitoring

The contract involves the procurement of a comprehensive web monitoring software solution for the Los Angeles County Internal Services Department, with an estimated value ranging from $500,000 to $2,000,000. The primary objective is to implement a system capable of real-time web traffic analysis, security event detection, and reporting, ensuring integration with existing IT infrastructure while adhering to industry standards for cybersecurity and data privacy, including NIST frameworks and the California Consumer Privacy Act. The contract emphasizes delivering a reliable platform with 99.9% uptime, equipped to generate alerts on anomalies, detailed usage reports, and support for ongoing technical needs, including deployment, configuration, user training, and support services. Key administrative details include the solicitation posting date of June 24, 2025, with responses due by July 1, 2025. The contract will be managed through the Internal Services Department's finance and accounts payable offices, with invoicing via the Wide Area Workflow system. The designated Contracting Officer is Maria Lopez, and the Contracting Officer Representative is Roberto Zamorano, who also serves as the primary point of contact. Security requirements mandate that all personnel hold at least a Secret-level security clearance, and the contractor must assign a Project Manager with a minimum of five years of relevant experience. The contract includes provisions for two one-year renewal options, contingent upon performance and funding, and requires disclosure and mitigation of any organizational conflicts of interest. Additionally, the contract stipulates strict insurance submission requirements, with certificates of insurance naming the County of Los Angeles as an additional insured, covering general liability, automobile liability, and workers' compensation, to ensure compliance and risk management.