This Solicitation opportunity from Alabama was posted on August 31, 2024. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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252202 - Answering Service - CEP

Closed

SRC0000024274State & Local

Submission Closed09/05/2024

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 561421

Federal

911 Emergency Dispatch and Interagency Communication ServicesThis subcontract for 911 Emergency Dispatch and Interagency Communication Services involves providing continuous 24/7/365 emergency dispatching and communication coordination for prime contractors on USACE projects at Blue Marsh Lake. The scope of work includes dispatching ranger patrols, police, fire, and EMS services, as well as the dissemination of critical data such as warrant checks and vehicle registrations. The service will be performed in Leesport, Pennsylvania, under the Department of Defense via W2SD Endist Philadelphia. To be eligible, the provider must have the jurisdiction to operate a Public Safety Answering Point in Berks County and maintain authorized access to law enforcement databases. The opportunity is categorized under NAICS code 561421.

W2SD Endist Philadelphia

POSTED

DEADLINE

W912BU27QA002: Notice of Intent to Sole Source - 911 Emergency Dispatch Services

Solicitation # W912BU27QA002

The U.S. Army Corps of Engineers, Philadelphia District, intends to award a sole-source contract to the County of Berks, Pennsylvania, for 911 emergency dispatch and interagency communication services supporting the Blue Marsh Lake project. Under solicitation W912BU27QA002, the Berks County Department of Emergency Services is identified as the only reasonably available source capable of meeting the requirements due to its exclusive jurisdiction and ownership of the public safety communication network in the area. The contract, categorized under NAICS code 561421, will provide 24/7/365 coverage from January 1, 2027, through December 31, 2027. The scope of work includes the dispatching of police, fire, and EMS services, as well as the coordination of ranger patrols and the dissemination of critical information such as vehicle registrations and warrants to federal, state, and local agencies. Services will be performed at the Berks County Emergency Management Office in Leesport, Pennsylvania. The action is being pursued under FAR 13.106-1(b)(1). While the government intends to negotiate with the County of Berks, interested parties may submit capability statements to the designated points of contact by November 13, 2026, for evaluation to determine if a competitive acquisition is appropriate.

W2SD Endist Philadelphia

POSTED

DEADLINE

Fraud and Program Non-Compliance Hotline Services

Solicitation # 232854

The Housing Authority of the City of Los Angeles (HACLA) is soliciting proposals for Fraud and Program Non-Compliance Hotline Services to operate telephone and online reporting systems for suspected fraud, program non-compliance, harassment, theft, and workplace violence. The selected provider must provide a toll-free telephone number and a website for report submissions, with telephone intake available in English, Armenian, Russian, Spanish, and Vietnamese. A critical component of the requirement is a secure online administrative portal for authorized HACLA personnel to manage cases, assign investigators, and export data. The provider is also responsible for implementation support, including configuration, testing, and user training, while ensuring all staff with access to reports undergo appropriate background checks. Award selection is based on Best Value, evaluating price alongside qualitative factors such as qualifications, proposed staffing, work plan, intake model, platform capabilities, and transcription functionality. The contract includes strict compliance requirements, including adherence to Executive Order 11246, the Americans with Disability Act, and OSHA regulations. Insurance requirements specify general liability or cybersecurity coverage with HACLA as an additional insured, as well as statutory workers' compensation. Payments are processed via automated deposit within 30 days of receiving monthly invoices submitted in arrears. The contract term begins on an effective date with the possibility of option extensions, and HACLA maintains the right to review and require corrections to services at no additional charge.

POSTED

DEADLINE

IFB#19-27-LC Phone Crisis Answering & Triage Services

Solicitation # 19-27-LC

The City of Portsmouth, Virginia, is soliciting bids under IFB#19-27-LC for continuous 24/7/365 telephone crisis answering, screening, triage, supportive intervention, and referral or dispatch services. These services are designed to support individuals experiencing mental health, substance use, and developmental disability crises during agency office closures or after-hours routing. The selected contractor must ensure all callers receive a response within 15 minutes and provide technical support for call forwarding, direct dial, and SIP/VoIP routing. Key operational requirements include providing daily feedback to agency staff regarding safety concerns and unusual calls, coordinating with public safety for welfare checks, and maintaining audio recordings in accordance with agency and legal retention requirements. The contract will be awarded to the lowest responsive and responsible bidder on a grant total basis. Bidders must submit their responses electronically via eVA by December 14, 2026, including a completed Vendor Data Sheet with three professional references, a Conflict-of-Interest Statement, and a W-9 form. Compliance with HIPAA, the Americans with Disabilities Act, and the Virginians With Disabilities Act is mandatory, and the contractor must execute a Business Associate Agreement. Pricing is structured around a monthly base rate for up to 400 operator minutes, with additional costs for extra operator minutes, patch minutes, holiday fees, and encrypted messaging. The City emphasizes small business and service-disabled veteran-owned business participation, requiring an M/WBE Business Subcontracting Plan or documentation of good faith efforts. Failure to meet delivery timelines may result in liquidated damages of $500 per day.

POSTED

DEADLINE

ODH 57672 - BOSC-SFY-27-Complaint Hotline 24/7 Answering Service Version 2

Solicitation # SRC0000042827

The Ohio Department of Health is soliciting proposals for a professional 24/7/365 live answering service to handle complaint telephone hotlines for healthcare facilities under its jurisdiction, including nursing homes, hospitals, and assisted living facilities. The primary objective is to eliminate the use of voicemails and callbacks, ensuring all complaints are answered live and entered immediately into a web-based form. The contractor is strictly prohibited from using artificial intelligence automation for any part of the answering services and must maintain manual backup procedures to ensure uninterrupted data capture. Key deliverables include the submission of complaints via the state's web interface, the provision of weekly call volume reports, and biweekly status updates with the ODH Complaint Unit Manager. The contract period runs from December 15, 2026, through June 30, 2027, with a potential two-year extension through June 2030. Award will be based on the best value, evaluating technical capability, project approach, personnel experience, and a firm fixed-price cost proposal. Contractors must adhere to rigorous security and privacy standards, including NIST 800-53 or ISO 27001 compliance, and must ensure all data at rest resides within the contiguous United States. Additionally, the service must comply with specific federal regulations regarding Protected Health Information under HIPAA, Federal Tax Information per IRS Publication 1075, and Criminal Justice Information under FBI CJIS policies.

Bureau Of Survey And Cert

POSTED

DEADLINE

Emergency Call Monitoring and Telephone Answering ServicesThis subcontract involves providing 24/7 emergency call monitoring and telephone answering services for prime contractors working on Broadland and Orwell Housing Association projects. The selected provider will be responsible for operating telephone answering services, monitoring alarm systems for emergency triggers, and implementing call center protocols to effectively triage and route requests. To successfully execute these duties, the contractor must possess the necessary call center infrastructure and ensure seamless integration with alarm monitoring software. The primary deliverable is a consistently monitored emergency call answering service supported by detailed response logs. This opportunity is issued by Broadland Housing Association Limited under NAICS code 561421. Interested parties must submit their responses by the deadline of November 27, 2026.

Broadland Housing Association Limited

POSTED

DEADLINE

26-011 - Emergency Call Monitoring Services

Solicitation # ocds-h6vhtk-0792d9

Broadland Housing Association Limited and Orwell Housing Association Limited are seeking a supplier for an Emergency Call Monitoring telephone answering service to be performed in East Anglia. This single-stage tender is being conducted under a Competitive Flexible Procedure pursuant to the Procurement Act 2023. The estimated contract value is 224,000 GBP including VAT, with an initial performance period from April 1, 2027, to March 31, 2029, and a possible two-year extension through March 31, 2031, at the sole discretion of the authorities. Small and medium-sized enterprises are identified as particularly suitable for this opportunity. The award decision will be based on a weighted evaluation consisting of written submission quality at 50 percent, economy price at 30 percent, and interview and presentation quality at 20 percent. Additionally, the authorities will assess exclusion grounds, minimum insurance requirements, and minimum economic and financial standing. Interested parties must submit their responses in English via the designated eSourcing portal by the deadline of November 27, 2026, at 12:00pm, with an enquiry deadline of November 20, 2026. Primary points of contact for the procurement are Barry Ashby for Broadland Housing and Claire Kent for Orwell Housing.

Broadland Housing Association Limited

POSTED

DEADLINE

HWRP 24-Hour Odor Complaint Call Answering Services

Solicitation # 221532

The City of Los Angeles is seeking a contractor to provide 24-hour call answering services for the El Segundo Odor Complaint Hotline under solicitation number 221532. This service is a requirement of the AQMD Odor Abatement Order and necessitates a live operator available 24/7 to handle resident calls. Key technical requirements include priority ringing, auto call forwarding, and message dispatching. The selected contractor will be responsible for answering complaints, contacting the SCAQMD, referring issues to the HWRP, and providing necessary notifications to LASAN and El Segundo staff. Interested vendors must submit their responses by December 2, 2026, at 6:00 PM. All inquiries regarding the bid should be directed to Kris Flaig.

POSTED

DEADLINE

VT (Vertical Transportation) Emergency Phone Service

Solicitation # RP 0193-26

Sound Transit is seeking proposals under solicitation RP 0193-26 for a comprehensive emergency elevator phone solution. The selected contractor will be responsible for the supply and maintenance of code-compliant, cellular-connected emergency phones, as well as the provision of continuous 24/7/365 monitoring and dispatch services. The contract is designed for an initial five-year term, with the option for Sound Transit to extend the agreement for up to five additional one-year terms at its sole discretion. Interested firms must submit their proposals by November 16, 2026, at 3:00 PM PT. While no pre-proposal meeting is scheduled, firms may submit inquiries through the formal Requests for Information process.

POSTED

DEADLINE

External Reporting Line

Solicitation # LFB133

The London Fire Commissioner is seeking an independent third-party provider to establish an external reporting line under solicitation LFB133. This service will provide staff with a secure, additional route to report misconduct, specifically focusing on discrimination, bullying, and harassment. While the Professional Standards Unit continues its standard operations, this external line is specifically designated for allegations involving PSU staff, Directors, and Senior Leadership team members. It will also be utilized in instances involving perceived conflicts of interest, cases of extreme sensitivity or complexity involving multiple parties, or when the PSU lacks the capacity to handle a report. The contract is estimated for a three-year term running from January 4, 2027, to January 3, 2030, and includes the provision of telephone-answering services. The procurement process requires submissions by November 12, 2026, with award decisions based on a weighting of 70 percent for technical merit and 30 percent for commercial value. Additionally, the presumptive winning bidder will be required to complete a cyber security questionnaire.

London Fire Commissioner

POSTED

DEADLINE

Live Answering Services

Solicitation # HA-2026-113

The Housing Authority of the City of Los Angeles (HACLA) is soliciting proposals under RFP HA-2026-113 for qualified vendors to provide 24/7 live answering, dispatching, and work order entry services. The contract consists of a one-year base period with up to four one-year options. Selected providers will be responsible for promptly handling calls, immediately dispatching after-hours emergencies, entering work orders into HACLA's business system using unique operator email addresses, and implementing a secure short messaging service (SMS). Key deliverables include monthly analytic reports in Excel format and the retention of all call recordings for at least one year. Vendors must also develop an approved Emergency Contingency Plan to ensure service continuity. Proposals are due by November 12, 2026, and will be evaluated based on Best Value, with HACLA intending to award multiple contracts. Evaluation criteria include qualifications, staffing, technical approach, and price, with the possibility of oral presentations and Best and Final Offers. Required submissions include a detailed fee schedule, resumes for key personnel, proof of cybersecurity insurance for at least $1,000,000, and various compliance certifications, including Section 3 Economic Opportunity Plans and Workforce Profiles. The contract incorporates HUD Form 5370-C General Conditions for service contracts exceeding $350,000 and requires strict adherence to resident data confidentiality and federal labor and safety standards.

POSTED

DEADLINE

Verizon WirelessThe Department of Commerce is forecasting a contract with Verizon Wireless to provide services for the Office of General Counsel. This requirement is categorized under NAICS code 561421 and is scheduled for posting on August 21, 2026. The primary place of performance for this engagement will be located in Washington. Administrative inquiries regarding this opportunity can be directed to Rachel J. Dellapietro, while small business concerns may coordinate with the DOC OSDBU. Further details and updates regarding this forecast are available through the Acquisition Gateway.

POSTED

3 months ago

DEADLINE

N/A

AI Contract Overview

This contract pertains to an answering service designated as "252202 - Answering Service - CEP" issued by the Alabama state government. The solicitation was posted on August 31, 2024, with a response deadline set for September 5, 2024. The contract is intended to secure services within the NAICS code 561421, which covers business process outsourcing services such as call centers and answering services. The expected contract value ranges from $50,000 to $200,000, indicating a moderate scope of work. The services are to be performed within Alabama, although specific city details are not provided. The contract is open to potential vendors who can meet the requirements within the specified budget and timeline. Interested parties can find additional information or manage their responses through the provided online portal link.

General Info

Agency

Alabama

NAICS

561421 - Telephone Answering Services

Place of Performance

AL, USA

Set-Aside

NONE

Documents

4 pages · standard-terms-and-conditions

High

AI Contract Breakdown

Uniform Contract Format

Timeline

PhaseClosed

PostedAug 31

Solicitation

Response DeadlineSep 5

Deadline has passed

Submission Closed

09/05/2024

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Organization & Contact Information

AgencyAlabama

ContactsNo contacts available

OfficeN/A

Organization / AgencyAlabama

Office AddressN/A

ContactsNo contact information available

Full Description

Answering Service

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