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25NS1385 - CA CONNECT CONTRACT OVERSIGHT MANAGEMENT (COM)

Active
0000040191State & Local

Contract Overview

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The California Public Utilities Commission is soliciting contract oversight management support for the California Connect Program under solicitation number 0000040191. The primary objective is to establish an independent oversight function to objectively monitor contractor performance, review deliverables, and identify potential risks or compliance concerns across multiple program contracts. Additionally, the selected provider will support financial validation activities and deliver consolidated reporting and strategic recommendations to the CPUC. This solicitation was posted on August 27, 2026, with a response deadline of October 21, 2026. The project will be performed within the state of California, and interested parties can coordinate with the primary point of contact, Kellie Harris, or access further details through the Cal eProcure portal.

General Info

CPUC seeks independent oversight management support for the California Connect Program.

Documents

3

25NS1385 Cost Proposal Spreadsheet

XLSX, High priority: read this first2 pages · cost-sheet
High

California Connect COM Evaluation and Scoring Criteria

PDF, High priority: read this first4 pages · evaluation-criteria
High

RFP 25NS1385 Secondary - CA Connect Contract Oversight Management

PDF, High priority: read this first153 pages · rfp
High

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Timeline

PhaseSolicitation
Posted

Solicitation

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Organization & Contact Information

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AgencyCalifornia → Public Utilities Commission
Contacts1 person available
OfficeN/A
Office AddressN/A
Contacts
Kellie Harris

Full Description

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The CPUC is seeking contract oversight management support for the California Connect Program. This is to establish an independent oversight function across multiple program contracts that can objectively monitor contractor performance, review deliverables, identify risks or compliance concerns, support financial validation activities and provide consolidated reporting and recommendations to the CPUC across multiple contracts.

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NAICS: 561910
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RFP 23NS0710 CAC Equipment Processing Center (EPC)
Solicitation # 23NS0710
RFP 23NS0710 is a solicitation issued by the California Public Utilities Commission (CPUC) to secure equipment processing services for the California Connect (CAC) program. The scope of work encompasses two primary operational areas: Contact Center management and Warehouse and Inventory Management. The selected contractor will be responsible for call center operations, inventory control, system integration support, and comprehensive logistics, including receiving, testing, cleaning, kitting, repackaging, and restocking equipment. The contract is structured around fixed monthly rates and includes a base term with up to three optional 12-month extensions. All contact center operations must be conducted from a centralized, physical facility located within California, and the contractor must adhere to strict security, accessibility, and quality standards, including compliance with ADA and Section 508 requirements. Proposals must be submitted via the Cal eProcure portal, with a final response deadline of November 2, 2026. Interested vendors are encouraged to provide pre-solicitation feedback using the provided template by March 30, 2026. Bidders are required to complete a detailed Cost Workbook (Exhibit D) using specific formatting instructions, entering values only in designated green cells. The contract utilizes a rigorous deliverable management process involving Deliverable Expectation Documents (DED) and Deliverable Acceptance Documents (DAD) to ensure all project management, reporting, and operational tasks meet CPUC quality standards. Additionally, the contractor must manage all packaging, labeling, and bar-coding requirements, ensuring full traceability of assets through their Warehouse Management System.
Packaging and Labeling Services

POSTED

7 months ago

DEADLINE

in 20 days
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