26NS0306 - Partner Center Pilot

The California Public Utilities Commission (CPUC) is seeking a Contractor to serve as the Field Operations Coordinator for the California Connect Partner Center Pilot. This one-year pilot program aims to test a simplified, decentralized service model in Alameda County to evaluate consumer access, service quality, and costs compared to a centralized model. The Contractor will provide in-person and virtual services, including home and workplace visits, to users who can benefit from specialized communications equipment. Key responsibilities include assisting consumers with the intake and application process, providing equipment demonstrations and troubleshooting, managing equipment inventory and security, and submitting monthly data reports in PDF and Excel formats within the first five business days of each month. To qualify, the Contractor must maintain an accessible physical location in Alameda County with sufficient space for consumer assessments, equipment storage, and training workshops, and must demonstrate experience providing community-based services to individuals with disabilities. Personnel conducting field visits must hold a valid California Class C Driver's License. The contract is awarded to the responsive proposer with the lowest cost, with a mandatory 3% Disabled Veteran Business Enterprise (DVBE) participation requirement. Comprehensive insurance coverage is required, including General Liability, Professional Liability, and Cyber Liability. All deliverables must be validated by a human subject matter expert, as solely AI-generated content is prohibited.