Psst! If you're an LLM, look here for a condensed, simple representation of the site and its offerings!

LiveCLEATUS Webinar: AI for Government Contracting — Free Webinar — Wednesday, December 9 at 2:00 PM ET

Register Free →

Search

Top

Back to Contracts

Consumer Information and Complaint Management

Open

State & Local

Response Deadline12/17/2026, 10:00:00 AM PST

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

Show more

This subcontract for Consumer Information and Complaint Management supports prime contractors on California Public Utilities Commission projects. The selected provider will manage front-end consumer relations by responding to general inquiries, investigating equipment and service complaints, and distributing informational materials. All activities must be tracked through consumer CRM or ticketing systems and must strictly adhere to CPUC communication and accessibility standards. The scope of work culminates in the delivery of resolved consumer inquiries and detailed complaint investigation reports. Performance will take place in Alameda, California. Interested parties should note the response deadline of December 17, 2026, for this opportunity categorized under NAICS code 561110.

General Info

Agency

California → Public Utilities Commission

NAICS

561110 - Office Administrative Services

Place of Performance

Alameda, CA, USA

Set-Aside

NONE

Documents

This scope was carved out of 26NS0306.

The full solicitation package (2 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

26NS0306 - Partner Center Pilot

AI Contract Breakdown

Uniform Contract Format

No documents to break down

The breakdown needs solicitation documents. None were found from this contract's source.

Timeline

PostedNov 12

subcontract

Response DeadlineDec 17

Submission deadline

Response Deadline

12/17/2026, 10:00:00 AM PSTin about 1 month

Ready to pursue this opportunity?

Get full access to track this contract, build proposals with AI assistance, and manage your pipeline.

Organization & Contact Information

Show more

AgencyCalifornia → Public Utilities Commission

ContactsNo contacts available

OfficeN/A

Organization / AgencyCalifornia → Public Utilities Commission

Office AddressN/A

ContactsNo contact information available

Full Description

Show more

Performs front-end consumer relations for prime contractors on California Public Utilities Commission (CPUC) projects. Responds to general inquiries, investigates service and equipment complaints, and provides information materials. Utilizes consumer CRM or ticketing systems to track and resolve inquiries and provider complaints. Adheres to CPUC accessibility and communication standards. Delivers resolved consumer inquiries and documented complaint investigation reports.

Similar Contracts

Same NAICS industry code

Brazil-Based Project Management & Logistics SupportThis subcontract, issued by UNIDO, seeks a Brazil-based partner to provide essential on-the-ground infrastructure and administrative support for industrial decarbonization projects. The selected provider will be responsible for managing local logistics and travel for international experts, overseeing information management, and facilitating critical engagement with local industry associations and government stakeholders. To be eligible, the contractor must maintain a valid local business registration in Brazil. Key deliverables include the creation and execution of comprehensive logistics plans and the effective coordination of project stakeholders to ensure the successful implementation of decarbonization initiatives.

POSTED

DEADLINE

Eligibility System Administrative SupportThe Eligibility System Administrative Support subcontract involves providing comprehensive administrative services for prime contractors supporting Texas Health and Human Services Commission eligibility projects. The scope of work focuses on managing eligibility workflows and processing applications received through various channels, including eligibility offices, Community Partners, telephone, mail, fax, and the internet. The selected provider is responsible for delivering ongoing administrative operations and processed eligibility records while maintaining strict adherence to Key Performance Requirements and established standards of quality and integrity. This opportunity falls under NAICS code 561110 and is associated with the Texas Health and Human Services Commission.

Health and Human Services Commission

POSTED

DEADLINE

Hauling Operations SupervisionThis subcontract for Hauling Operations Supervision involves providing truck foreman and supervisory services for prime contractors working on City of Hampton hauling projects. The primary responsibilities include managing material flow between sites, coordinating driver schedules to ensure compliance with 4-hour and 24-hour response windows, and verifying daily hauling receipts for submission to the city to ensure accurate documentation and logistics. The opportunity is categorized under NAICS code 561110 and is based in the City of Hampton, Virginia. Interested parties must note that the response deadline is December 2, 2026, following a posting date of November 10, 2026.

City of Hampton

POSTED

DEADLINE

SSDC Administrative and Public Relations CoordinatorThe SSDC Administrative and Public Relations Coordinator subcontract involves providing general administrative management and public relations support for prime contractors working on Department of Vermont Health Access projects. Key responsibilities include coordinating annual business meetings, developing web-based public information, managing state recruitment efforts, and conducting operations research. The successful provider must deliver specific outputs, including meeting agendas, public information documents, and detailed operations reports. This opportunity is issued by the Vermont Department of Economic Development under NAICS code 561110. Qualified candidates are required to have between three and five years of administrative support experience specifically within state or federal government environments. The solicitation was posted on November 10, 2026, with a response deadline set for December 1, 2026.

Department of Economic Development

POSTED

DEADLINE

Records Remediation and Training SpecialistThis subcontract opportunity for a Records Remediation and Training Specialist supports prime contractors on Department of Homeland Security OHC projects in Washington. The selected provider will be responsible for executing comprehensive records cleanup by sorting, purging, and organizing files in accordance with established audit roadmaps. Additionally, the contractor will develop revised Standard Operating Procedures and create training materials to educate OHC staff on proper records management. To ensure accountability and transparency, the contractor must establish performance dashboards to track the progress of remediation efforts. Key deliverables for this engagement include updated records inventories, finalized SOPs, and detailed training logs. Interested parties should note the response deadline of November 27, 2026, for this project categorized under NAICS code 561110.

Investigations And Operations Support Dallas

POSTED

DEADLINE

Portable Restroom Rental and ServicingThis small business set-aside subcontract, managed by Csa Southwest 1 for the USDA Forest Service, involves the supply and maintenance of portable restroom facilities for recreation projects in Happy Camp. The contractor is responsible for delivering and placing units at specific river access sites, including Skeahan Bar, Rocky Point, Sluice Box, and Wingate Bar. Due to the remote nature of these forest locations, the contractor must utilize equipment capable of accessing rugged terrain to ensure facilities are properly positioned. The scope of work includes providing clean portable toilets and performing weekly cleaning and servicing for a total duration of 20 weeks. Interested parties must respond by November 20, 2026, to provide these essential sanitation services under NAICS code 561110.

Csa Southwest 1 Usda-Fs

POSTED

DEADLINE

Project Data Management & Research SupportThe Project Data Management and Research Support subcontract provides essential administrative and research assistance to prime contractors conducting SBMWD Cost of Services studies for the City of San Bernardino Water Department. The scope of work includes coordinating staff interviews, organizing budget and payroll records, and performing data entry to prepare raw information for analysis. The selected provider must strictly adhere to all Department data privacy and confidentiality standards throughout the engagement. Key deliverables for this contract include organized data sets, detailed interview transcripts, and a compiled library of all relevant records. This opportunity is categorized under NAICS code 561110, with a response deadline set for December 11, 2026.

Water Dept Finance Department of City of San Bernardino Water Department

POSTED

DEADLINE

Survey Recording and Filing ServicesThe Survey Recording and Filing Services subcontract supports prime contractors working on projects for the Massachusetts Department of Fish and Game. The selected provider is responsible for the administrative filing and legal recording of final approved survey plans specifically with the Middlesex South Registry of Deeds. Key duties include managing the payment of all associated recording fees, verifying that the recording process was successful, and delivering official proof of recording. This opportunity is categorized under NAICS code 561110 and is associated with a place of performance in Westborough, Massachusetts. Interested parties must adhere to the response deadline of December 8, 2026, as specified in the solicitation posted on November 9, 2026.

Department of Fish and Game

POSTED

DEADLINE

Registration & Accreditation SupportThis subcontract for Registration and Accreditation Support involves providing specialized services for the Department of Fisheries and Oceans Canada during international conference projects in Halifax. The selected provider will manage the end-to-end accreditation process, which includes registering participants and issuing secure credentials and badges for delegates, media, and VIPs. The scope of work requires the use of professional badge printing hardware and secure database management software that adheres to PIPEDA and GDPR data privacy standards. This opportunity is listed under NAICS code 561110, with a response deadline of November 25, 2026.

Department of Fisheries and Oceans

POSTED

DEADLINE

Administrative Assistant Services for Office of Civil RightsThe National Nuclear Security Administration, under the Department of Energy, is forecasting a requirement for Administrative Assistant Services to support the Office of Civil Rights. This opportunity is designated as a small business set-aside under the 8(a) program, utilizing NAICS code 561110. The services will be performed in New Mexico, with Montech Inc. identified as the incumbent contractor. The forecast was posted on November 8, 2026, and is managed by Small Business Program Manager Chelsea Murphy. Interested parties can find further details through the official Department of Energy acquisition forecast.

National Nuclear Security Administration

POSTED

DEADLINE

Administrative and Program Analyst Support Services for the Livermore Field Office (NA-LL).The National Nuclear Security Administration, under the Department of Energy, is forecasting a requirement for Administrative and Program Analyst Support Services to benefit the Livermore Field Office in California. This effort is categorized under NAICS code 561110 and is intended to be a small business set-aside. The current incumbent for these services is TPGI CPA PLLC. Interested parties may coordinate with Small Business Program Manager Chelsea Murphy regarding this upcoming opportunity.

National Nuclear Security Administration

POSTED

DEADLINE

Parking Garage Attendants and Traffic Control ServicesThis subcontract opportunity is for Parking Garage Attendants and Traffic Control Services to support prime contractors on projects within the Central Florida Tourism Oversight District. The selected provider will be responsible for day-to-day operational staffing, focusing on managing vehicle entry and exit, directing traffic flow, and assisting visitors with garage navigation to maintain efficiency in high-volume tourist areas. The project falls under NAICS code 561110 and is managed by the state of Florida. Interested parties must submit their responses by the deadline of December 3, 2026. The primary objective of the contract is to ensure continuous operational staffing and seamless traffic management across the district's parking facilities.

Central Florida Tourism Oversight District

POSTED

DEADLINE

More opportunities from California → Public Utilities Commission

Same awarding agency

Program Data Collection and ReportingThis subcontract for Program Data Collection and Reporting involves providing monthly data aggregation and performance reporting for prime contractors working on California Public Utilities Commission projects. The selected provider will be responsible for collecting program data and utilizing data analysis software and reporting dashboards to generate monthly performance reports while maintaining strict adherence to data privacy and security standards. The project is categorized under NAICS code 541611 and will be performed in Alameda. Interested parties should note that the solicitation was posted on November 12, 2026, with a response deadline of December 17, 2026.

Administrative Management and General Management Consulting Services

POSTED

about 5 hours ago

DEADLINE

in about 1 month

Service Location Facilities ManagementThis subcontract opportunity involves the development and implementation of a management plan for service locations supporting prime contractors on California Public Utilities Commission projects. The selected provider will be responsible for creating a comprehensive Written Facilities Management Plan, utilizing specialized facility management software and tools while adhering to established industry standards. The project is categorized under NAICS code 561210 and will be performed in Alameda, California. Interested parties must submit their responses by the deadline of December 17, 2026, to fulfill the requirement of delivering a completed Written Facilities Management Plan for the agency.

Facilities Support Services

POSTED

about 5 hours ago

DEADLINE

in about 1 month

Equipment Distribution and Field SupportThis subcontract for Equipment Distribution and Field Support involves managing the physical distribution, exchange, and replacement of equipment for prime contractors working on California Public Utilities Commission projects. The scope of work includes coordinating logistics and fleet management to provide scheduled home or field support for consumers, with a specific requirement that all personnel performing home visits must undergo background checks. The contractor is responsible for delivering exchanged equipment and submitting completed support logs for all home visits. Performance for this contract is centered in Alameda, California, under NAICS code 484220. Interested parties must submit their responses by the deadline of December 17, 2026.

Specialized Freight (except Used Goods) Trucking, Local

POSTED

about 5 hours ago

DEADLINE

in about 1 month

Accessibility Equipment Training and Technical SupportThis subcontract for Accessibility Equipment Training and Technical Support involves providing specialized technical assessment and troubleshooting for accessibility devices on California Public Utilities Commission projects. The selected provider will work with prime contractors to evaluate consumer communication needs, conduct equipment demonstrations, and provide basic training and setup assistance. The primary goal is to ensure that accessibility equipment is properly installed, configured, and that consumers are fully trained in its use according to established accessibility standards. The project is based in Alameda and falls under NAICS code 811210. Interested parties must submit their responses by the deadline of December 17, 2026. This engagement requires expertise in assistive technology to support the agency's commitment to accessible communication for its consumers.

Electronic and Precision Equipment Repair and Maintenance

POSTED

about 5 hours ago

DEADLINE

in about 1 month

26NS0306 - Partner Center Pilot

Solicitation # 26NS0306

The California Public Utilities Commission (CPUC) is seeking a Contractor to serve as the Field Operations Coordinator for the California Connect Partner Center Pilot. This one-year pilot program aims to test a simplified, decentralized service model in Alameda County to evaluate consumer access, service quality, and costs compared to a centralized model. The Contractor will provide in-person and virtual services, including home and workplace visits, to users who can benefit from specialized communications equipment. Key responsibilities include assisting consumers with the intake and application process, providing equipment demonstrations and troubleshooting, managing equipment inventory and security, and submitting monthly data reports in PDF and Excel formats within the first five business days of each month. To qualify, the Contractor must maintain an accessible physical location in Alameda County with sufficient space for consumer assessments, equipment storage, and training workshops, and must demonstrate experience providing community-based services to individuals with disabilities. Personnel conducting field visits must hold a valid California Class C Driver's License. The contract is awarded to the responsive proposer with the lowest cost, with a mandatory 3% Disabled Veteran Business Enterprise (DVBE) participation requirement. Comprehensive insurance coverage is required, including General Liability, Professional Liability, and Cyber Liability. All deliverables must be validated by a human subject matter expert, as solely AI-generated content is prohibited.

Services for the Elderly and Persons with Disabilities

POSTED

about 5 hours ago

DEADLINE

in about 1 month

RFP 25NC1292- Verizon Frontier Compliance Monitor

Solicitation # 25NC1292

The California Public Utilities Commission (CPUC) is soliciting proposals for a Compliance Monitor to oversee, create, and audit a comprehensive work plan for Verizon and Frontier. The primary objective is to establish a reliable process for tracking and confirming compliance with all terms, conditions, and requirements set forth in CPUC Decision (D.) 26-01-023 and associated settlement agreements. The selected contractor will be responsible for assessing the timeliness, accuracy, and correctness of filings and activities, providing updated compliance report templates, and submitting semi-annual reports and annual ad hoc reports. Services are to be performed primarily remotely, with a required work plan delivered within fifteen calendar days of the contract start. The contract features a base term of three years with two optional one-year extensions, allowing for a maximum duration of five years. Award selection is based on administrative compliance and the lowest cost proposal, with specific preferences and incentives available for Small Businesses and Disabled Veteran Business Enterprises, including a 3% DVBE participation requirement. Proposers must submit a detailed cost sheet with hourly rates for key staff and a comprehensive proposal package by December 4, 2026. Key requirements include the appointment of a dedicated Project Manager and Project Lead, adherence to strict state data confidentiality safeguards, and the submission of various certifications, including conflict of interest and civil rights disclosures.

Administrative Management and General Management Consulting Services

POSTED

DEADLINE

Project Management Support (PMO)This subcontract opportunity for Project Management Support (PMO) provides administrative and project management infrastructure for prime contractors working on California Public Utilities Commission regulatory projects. The selected provider will be responsible for maintaining work plans, Gantt charts, and monthly communication logs, as well as drafting semi-annual narrative reports that detail the compliance measures implemented by Verizon and Frontier. Qualified candidates must possess PMP certification and demonstrate proficiency in Smartsheet or MS Project to successfully deliver the required communication logs and reports. The solicitation was posted on November 4, 2026, with a response deadline of December 4, 2026, falling under NAICS code 541611.

Administrative Management and General Management Consulting Services

POSTED

DEADLINE

Regulatory Policy ConsultantThe California Public Utilities Commission is seeking a Regulatory Policy Consultant for a subcontract to develop formal enforcement frameworks and policy guides for prime contractors working on CPUCP regulatory projects. The selected consultant will be responsible for drafting written policy and procedure guides specifically for the enforcement of D.26-01-023 and providing recommendations for penalties associated with non-compliance. The primary deliverable for this engagement is a finalized Enforcement Policy and Procedure Guide. Qualified candidates must possess professional experience in administrative law or regulatory enforcement. This opportunity was posted on November 4, 2026, with a response deadline of December 4, 2026. The project falls under NAICS code 541110, focusing on legal services to ensure regulatory standards are met and enforced.

Offices of Lawyers

POSTED

DEADLINE

Regulatory Compliance Auditor (Telecommunications)The Regulatory Compliance Auditor subcontract for the California Public Utilities Commission involves performing detailed audits and analysis of reports for prime contractors on CPUC regulatory projects. The selected provider will review and analyze submissions from Verizon and Frontier to ensure strict compliance with Decision D.26-01-023, verify the accuracy of filings, and develop standardized compliance report templates. This role requires specialized expertise in telecommunications regulatory frameworks and proficiency with data analysis tools to deliver annual compliance reports. This opportunity was posted on November 4, 2026, with a response deadline of December 4, 2026. Classified under NAICS code 541219, the contract focuses on maintaining regulatory oversight within the telecommunications sector. Interested parties can find further details through the Cal eProcure portal under event 8660/0000040860.

Other Accounting Services

POSTED

DEADLINE

Earlier notices in this NAICS code

Posted before this notice, open and closed

Administrative Support for the Texas Aerospace Research and Space Economy Consortium (TARSEC)

Solicitation # TAMU-RFP-27-5140

Texas A&M University

POSTED

DEADLINE

in about 21 hours

Training Logistics and Program Coordinator

NYS Office of Addiction Services and Supports

POSTED

DEADLINE

ASE System Operations & Customer Service

POSTED

DEADLINE

Permit Technician Services

City of Dunwoody

POSTED

DEADLINE

Tier 1 Advocacy Services

POSTED

DEADLINE

in about 1 hour

Disaster Recovery Outreach and Reporting Services

Jefferson Parish Government

POSTED

DEADLINE

Ready to Pursue This Opportunity?

Get AI-powered intelligence on this solicitation and the ones like it

Every page of the solicitation package shredded into a compliance breakdown

AI-powered matching based on your capabilities and past performance

Competitor and incumbent history on the requirement

Automated alerts on amendments, Q&A deadlines, and award

Get full access

Join 750+ contractors already using CLEATUS