25RFP78 Elevator Maintenance and Repair Services

Williamson County, Texas, is soliciting proposals under solicitation 25RFP78 to establish a Master Service Agreement for the routine maintenance, preventative maintenance, and repair of 29 elevators across various county-owned premises, including the Justice Center, Animal Shelter, and Sheriff's Office. The contract aims to ensure the safe and efficient operation of vertical transportation equipment in compliance with ASME A17.1 and A17.2 safety codes and original equipment manufacturer specifications. The initial contract term runs through September 30, 2028, with three optional one-year renewals. The selected contractor will be responsible for comprehensive services, including visual inspections, lubrication, annual brake disassembly, and unlimited callback services during working hours. Performance is measured by strict key performance indicators, including a target equipment availability of at least 99.5 percent, a maximum of 1.5 callbacks per unit per year, and emergency response times of 30 minutes or less. Failure to maintain service for more than 72 continuous hours may result in a suspension of maintenance billing. Due to the sensitive nature of several performance locations, all contractor personnel must undergo criminal background checks via the Texas Department of Public Safety, complete fingerprinting through the Fingerprint Applicant Services of Texas, and obtain CJIS Security Awareness Certification. Proposals are due by September 25, 2025, at 3:30 PM, and must include a detailed executive summary, pricing sheets, and a transmittal letter. The County reserves the right to add or remove service locations at its sole discretion throughout the contract term.