This Solicitation opportunity from Massachusetts was posted on January 27, 2025. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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25SEPBH8 | Problem Resolution System Complaint Resolution Assistance

Closed

BD-25-1026-DOE02-DOE01-111947State & Local

Submission Closed02/13/2025, 12:00:00 AM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 611710

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AI Contract Overview

The contract issued by the Massachusetts Department of Elementary and Secondary Education (DESE) seeks a vendor to perform comprehensive investigations of state complaints related to special education, ensuring adherence to both state and federal laws governing special education services. The solicitation, titled "Problem Resolution System Complaint Resolution Assistance," is posted under solicitation number BD-25-1026-DOE02-DOE01-111947, with a response deadline of February 13, 2025. The contract is expected to be valued between $50,000 and $200,000 and is open to vendors registered through the Commonwealth’s procurement platform, COMMBUYS. The primary point of contact is the Admin and Finance Unit, with communication facilitated via email and phone, emphasizing a formal procurement process aligned with Massachusetts state procurement standards. Supporting documentation indicates that the procurement process incorporates standard Massachusetts contractual and procurement policies, including compliance with the Commonwealth’s Standard Contract Form updated in December 2024, and adherence to the Commonwealth’s requirements for information technology systems, intellectual property rights, and small business participation. The contract aims to ensure that investigations are conducted efficiently, with a focus on compliance with applicable laws, safeguarding intellectual property rights, and promoting opportunities for small and diverse businesses through programs like the Small Business Purchasing Program. Overall, the contract emphasizes transparency, legal compliance, and effective resolution of complaints related to special education, leveraging a structured procurement framework to select a qualified vendor capable of delivering specialized complaint investigation services on behalf of DESE.

General Info

Agency

Massachusetts Department of Elementary and Secondary Education

NAICS

611710 - Educational Support Services

Place of Performance

MA, USA

Set-Aside

NONE

Documents

25SEPBH8 Attachment C - General Information Form

specifications

High

25SEPBH8 Evaluation Criteria Scorecard

specifications

High

25SEPBH8 - Problem Resolution System Complaint Investigation and Determination Assistance

sow

High

25SEPBH8 - Problem Resolution System Complaint Resolution Assistance

rfb

High

BD-25-1026-DOE02-DOE01-111947 Performance Measures

specifications

High

Commonwealth of Massachusetts Standard Contract Form Updated Dec 2024

14 pages · contract-document

High

IP Language and Intellectual Property Rights Terms

5 pages · contract-document

High

RFR - Required Specifications from OSD 10.1.21

7 pages · rfr

High

25SEPBH8 - Attachment B - Business Reference Form

past-performance

Low

DESE Required Language 3-26-24

2 pages · other

Low

Massachusetts Small Business Purchasing Program Plan Language

1 page · small-business-program-plan

Low

Prompt Pay Discount - PPD Form

1 page · other

Low

RFR Required Specifications for Information Technology

1 page · other

Low

AI Contract Breakdown

Uniform Contract Format

Contract not broken down yet

CLEATUS splits the solicitation into Uniform Contract Format (UCF) sections: scope, pricing, deliverables, and evaluation criteria.

Timeline

PhaseClosed

PostedJan 27

Solicitation

Response DeadlineFeb 13

Deadline has passed

Submission Closed

02/13/2025, 12:00:00 AM UTC

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Organization & Contact Information

AgencyMassachusetts Department of Elementary and Secondary Education

Contacts1 person available

OfficeN/A

Organization / AgencyMassachusetts Department of Elementary and Secondary Education

Office AddressN/A

Contacts

Admin and Finance Unit

contact@example.gov

+1 (555) 000-0000

Full Description

The Department of Elementary and Secondary Education (DESE) is seeking to hire a vendor to conduct state complaint investigations on its behalf and in accordance with state and federal special education laws and regulations.