2601 SC400 and SC5020 3rd Party Maintenance

It is the intent of Franklin County Municipal Court, Clerk of Court to obtain bids to establish a purchase order for the purchase of Hardware and Software Support Maintenance for Dell Storage systems for the Office of Information Services, 375 South High Street, 16th Floor, Columbus, Ohio 43215. Support and Maintenance is to be provided by a 3rd Party Vendor. • Hardware • Software (Storage Center Optimization Bundle) Line 10 Dell Storage SC400 Service Tag # CCJ8T13 Quantity:1 Line 20 Dell Storage SC400 Service Tag # CCJ7T13 Quantity:1 Line 30 Dell Storage SC5020 Service Tag # 60B1T13 Quantity:1 Service level description: 7X24X4 FOUR HOUR RESPONSE: Unlimited tech support 24 hours a day, 7 days a week, including holidays. with guaranteed response time of 4 hours. Manned Help Desk Support 7x24x365. Vendor is responsible for all parts and shipping, as well as on-site support, if needed. Replacement parts to be 4 hour. All replacement parts shall be or similar to Dell certified. Access to Software updates if available 3rd party collaborative assistance All shipping and handling costs shall be included in the total final bid amount. The hardware maintenance cost is to include all costs associated with the onsite service/labor, travel expenses, parts and software upgrades for the term of the contract. The maintenance and service is to be completed by a certified technician for the units according to the manufactures suggested maintenance for the optimum quality and performance of the equipment. A confirmation call to the customer shall be made within 30 minutes of the initial request. Technician shall be on-site if necessary, within 4 hours of the initial request. DELIVERY: Bid shall include cost of required inside delivery, F.O.B. destination prepaid and allowed. ******Please note Dell compellent’s are end of support with Dell********