J05P7600019 Telecommunications PBX Servers & ISI Accounting

The Maryland Department of Transportation Maryland Transit Administration is soliciting proposals for maintenance and technical support services for its PBX telephone systems and related equipment, software, and applications across various sites in Maryland. This secondary competition is strictly limited to Master Contractors previously awarded under the PBX IV Telecommunications Equipment and Services Master Contract 001B0600162. The scope of work is divided into three functional areas: hardware and software peripherals, manufacturer extended warranty and maintenance services, and time and material labor. Specific support is required for PBX systems and peripheral equipment including GNAV Software, ACD, Voice Mail Systems, and ISI Call Data software. The period of performance for these services is scheduled from February 23, 2027, through December 31, 2030. Award selection is based on the most advantageous proposal to the State, with technical merit weighted more heavily than the financial submission. Key evaluation criteria include the vendor's understanding of functional requirements, experience with the specific equipment, after-hours capabilities, technician certifications, proximity to office locations, and the maintenance of a critical spares inventory. Winning contractors must provide Visio configuration diagrams and an updated equipment inventory within 60 days of the award. The procurement includes specific goals for Minority Business Enterprises at 25 percent and Veteran-Owned Small Business Enterprises at 2 percent. Proposals must be submitted as separate password-protected technical and financial documents via email by November 12, 2026.