30-26293-ITD Curam by Merative Software Subscription, Licenses, and Support RD2

The North Carolina Department of Health and Human Services Information Technology Division is soliciting bids for Cúram by Merative software subscriptions, licenses, and support services to support the NC Families Accessing Services through Technology (NC FAST) program. This procurement covers a wide range of modules, including Income Support, Appeals, Outcome Management, Provider Management, and Business Intelligence and Analytics. The contract is intended for a single vendor and will be awarded based on a Best Value Analysis Lowest Price Technically Acceptable source selection method. The period of performance is set for three years starting December 21, 2026, with the state maintaining the option to extend for two additional one-year periods. Bids must be submitted electronically via the Ariba Sourcing Module by October 5, 2026. To be considered, vendors must be authorized resellers and comply with strict security and legal requirements, including the North Carolina Statewide Information Security Manual, which restricts the processing of state and federal data to the United States. Required documentation includes signed execution pages, E-Verify certification, and a worker utilization disclosure. The state reserves the right to evaluate final rankings through Best and Final Offers, oral presentations, and product demonstrations. All software and services must securely manage data classified as restricted in accordance with state data classification and handling policies.