360° IT Managed Services

The Regional Transit Authority of New Orleans is soliciting qualified vendors to provide comprehensive 360-degree managed IT services under Invitation for Bid IFB 2026-020, with a base term of three years and an option for two one-year extensions. This unsealed bid process requires bidders to submit a fully responsive proposal through the RTA’s Procureware portal by 1:00 PM Central Time on August 10, 2026, following a clarification deadline of July 24, 2026. The scope of work demands expertise in the Kaseya IT Complete suite, specifically Vorex for Professional Services Automation, Virtual System Administrator for remote monitoring and management, and third-party patching services utilizing CVSS scores to categorize patch severity. Additional requirements include implementing a 30-day stabilization period with network diagram verification and hardware/software inventory audits, maintaining strict service level agreements for uptime and help desk response times, delivering quarterly performance reports and audit trails, and integrating security frameworks that support HIPAA, PCI DSS, and GDPR compliance, with evidence of SOC, EDR, and ransomware detection tools. All bids must include required attachments such as the Bidder Submission Checklist, Scope of Work, Instruction to Bidders, General Provisions, Insurance Requirements, Unit Price Bid Form, and Acknowledgment of Addenda, along with the Participant Information Form and Non-Collusion Affidavit. The contract is governed by Louisiana state law, subject to the Louisiana Public Records Act, and must comply with the Federal Privacy Act, Americans with Disabilities Act, and Department of Transportation regulations under 49 CFR Part 26. Contractors must carry appropriate insurance as outlined in Exhibit E, submit standard insurance certificates upon request, and are prohibited from assigning the contract without formal amendment or change order. Payment terms stipulate that invoices must be tied to a formal contract and are subject to withholdable retainage up to 25% for non-compliance, with subcontractors required to be paid within five days of the contractor’s receipt of payment. Awards will be made to the lowest responsible bidder after a review of responsiveness and responsibility, with potential pre-award cost analysis or audit conducted by RTA or FTA, especially in cases of a single bid. The contractor bears all risk of loss until final acceptance by RTA at the designated location in Louisiana, must maintain all accounting and performance records for at least three years post-completion, and must comply with federal and state statutory requirements without exception