5-Year Maintenance and Support Services

A five-year maintenance and support services contract has been issued by Shared Services Canada on behalf of the Government of Canada to provide ongoing technical support, troubleshooting, firmware updates, and hardware replacement for all network equipment across Ontario, excluding the National Capital Region. The services are designed to ensure continuous operational reliability and security of the network infrastructure, with all required interventions to be performed promptly and in accordance with established service standards. The contract encompasses comprehensive coverage of network hardware throughout its lifecycle, including proactive firmware management and prompt replacement of failed or obsolete components to minimize downtime and maintain optimal performance. The solicitation, posted on May 20, 2026, has a response deadline of May 25, 2026, and is classified as a subcontract under NAICS code 541519 for other computer-related services. The place of performance is strictly limited to Ontario outside the National Capital Region, and the contract type indicates it is intended for use by a prime contractor subcontracting these maintenance functions. There is no set-aside designation specified, meaning the opportunity is open to all eligible vendors without preference for small, indigenous, or other designated business categories. Bidders must be prepared to meet the full scope of technical support demands over the five-year term, with performance expectations centered on responsiveness, system uptime, and strict adherence to government network standards.