7E--R10 Multi-Regional Information Technology Support Services (MRITSS)

The Environmental Protection Agency (EPA) Region 10 is preparing a solicitation for the Multi-Regional Information Technology Support Services (MRITSS) contract under solicitation number 68HE0726R0002, focused primarily on service desk support, network administration, and IT equipment management. Set aside for 8(a) small business competitors, this upcoming contract aims to provide comprehensive IT support to approximately 650 EPA staff across various field offices in the Pacific Northwest, including locations in Washington, Alaska, Idaho, and Oregon. The services encompass a wide range of technical tasks such as incident response, workstation setup, user training, network monitoring, inventory control, emergency support, and implementation of IT improvements. Contractors are expected to furnish all personnel, tools, and equipment unless government-furnished property is designated. Performance standards are rigorous, requiring 24/7 emergency availability, strict compliance with federal security standards, timely and accurate deliverables, and adherence to service levels. The engagement will be governed by federal regulations including FISMA, NIST SP 800-series standards, and the Privacy Act, emphasizing secure handling of sensitive information and personally identifiable information (PII). Key contract requirements include mandatory background investigations and Tier 4 Public Trust – High Risk security clearances for all contractor personnel, recurring security and privacy training, and continuous vulnerability assessments with monthly reporting to the EPA Contracting Officer. The contractor is responsible for safeguarding government assets, secure packaging of equipment, and ensuring data destruction complies with established national standards. Evaluation and award criteria focus on completeness, accuracy, timeliness, effectiveness, and cost, with the basis of award being Lowest Price Technically Acceptable (LPTA), reflecting strict adherence to the stated performance metrics. While no pricing data or contract value estimates are included in the current informational release, the contract stipulates firm compliance with performance obligations across all technical and security tasks. Contract administration duties such as payment processing, invoicing procedures, and detailed accounting data are not disclosed at this solicitation stage. Overall, the contract establishes a comprehensive framework for the provision of secure, high-quality, and reliable IT support services essential to the EPA’s operations in Region 10.