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Tier 1 & Tier 2 Help Desk Support

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Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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This contract involves providing frontline technical support services to approximately 650 staff members of the Environmental Protection Agency in Region 7. The support includes remote troubleshooting, resolving help desk tickets, managing user accounts, and escalating issues to higher-level technical teams when necessary. The services will be performed primarily in Seattle, with the ZIP code 98101 specified as the place of performance. The contract is a subcontract classified under the NAICS code 541512, focusing on computer systems design services. It is designated as an 8(a) competed set-aside, indicating it is targeted toward small businesses participating in the 8(a) Business Development program. The solicitation was posted on November 24, 2025, and is managed by the Region 7 Contracting Office of the EPA. This support is critical to maintaining efficient IT operations and ensuring EPA staff have reliable access to technical assistance.

General Info

Provide frontline IT support to 650 EPA staff in Seattle under 8(a) set-aside subcontract.

Agency

Environmental Protection Agency → Region 7 Contracting OfficeView Agency

NAICS

541512 - Computer Systems Design ServicesView NAICS

Place of Performance

Seattle, KS, 98101, USA

Set-Aside

8A

Documents

This scope was carved out of 68HE0726R0002.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

7E--R10 Multi-Regional Information Technology Support Services (MRITSS)

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Timeline

PostedNov 24

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Organization & Contact Information

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AgencyEnvironmental Protection Agency → Region 7 Contracting Office

ContactsNo contacts available

OfficeN/A

Organization / Agency

Environmental Protection Agency → Region 7 Contracting Office

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Office AddressN/A

ContactsNo contact information available

Full Description

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Provide frontline technical support for approximately 650 EPA staff, including remote troubleshooting, ticket resolution, user account management, and escalation to higher-tier teams.

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