9-1-1 Call Processing Equipment (CPE) Supply and Configuration

The contract outlines the supply, configuration, and delivery of 9-1-1 Call Processing Equipment to Public Safety Answering Points throughout California, ensuring that all systems meet state statutory requirements and are fully integrated and operational upon deployment. The equipment must be tailored to support seamless compatibility with existing emergency response infrastructure, guaranteeing reliable call handling, accurate location identification, and uninterrupted service across all participating PSAPs. Compliance with state standards is mandatory, and vendors are expected to demonstrate technical readiness, robust testing protocols, and the capability to deploy equipment efficiently across diverse geographic and operational environments. The solicitation is issued by the California Office of Emergency Services under NAICS code 334290, classified as a subcontract opportunity with a response deadline of July 1, 2026. While the specific locations of performance are not detailed, the scope encompasses all PSAPs statewide, requiring nationwide logistical coordination and field support. Participation is open to qualified suppliers capable of delivering hardware that meets stringent reliability, security, and interoperability benchmarks. All proposals must address integration readiness, ongoing support, and adherence to California’s emergency communications framework without reliance on proprietary or non-standard solutions that could impede statewide interoperability.