911 Call Handling System Request For Proposal

The White County Board of Commissioners is soliciting proposals under solicitation number 2026-WC911-002 for the purchase, installation, and ongoing maintenance of a Next Generation 911 (NG911) compliant call handling and telephone system. The project requires a scalable and reliable platform supporting emergency and administrative voice calls, text-to-911, and caller location information, with mandatory integration into the CentralSquare CAD system and interfaces for call recording, mapping, and radio equipment. The selected vendor must provide all necessary hardware, software, licensing, and 24/7 technical support, ensuring that installation and cut-over do not disrupt the county's continuous public safety operations. Proposals are due by December 4, 2026, and must be submitted in physical sealed envelopes to the Finance Assistant in Cleveland, Georgia, as electronic submissions are prohibited. A mandatory pre-bid meeting is scheduled for November 12, 2026. Evaluation is based on a 100-point weighted system focusing on technical capabilities, training and support, implementation approach, vendor experience, and the five-year cost of ownership. Key contract terms include NET 30 payment terms, county ownership of all project data, and compliance with CJIS requirements and the Federal Civil Rights Act of 1964. The contract will transition into an annual subscription and maintenance agreement following successful implementation and written acceptance by the county.