This Solicitation opportunity from Department Of Education was posted on November 3, 2022. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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91990023Q0003 MSIX Help Desk

Closed

91990023Q0003Federal

Submission Closed11/08/2022, 03:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541511

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POSTED

about 24 hours ago

DEADLINE

in 13 days

General Info

Agency

Department Of Education → Contracts And Acquistions Managemen

NAICS

541511 - Custom Computer Programming Services

Place of Performance

Washington, DC, 20202, USA

Set-Aside

SBA

Documents

MSIX+Help+Desk+Attachment+1+Price+Schedule+V1+%2807-18-22%29.xlsx

SF1449.pdf

SF30+Amendment+1+MSIX+HD.pdf

AI Contract Breakdown

Uniform Contract Format

Contract not broken down yet

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Timeline

3 updates

PhaseClosed

PostedOct 20

Solicitation

Notice updatedOct 20

Notice details unchanged. Attachments may have changed.

Notice updatedNov 3

The notice description changed.

Notice updatedNov 3

The notice description changed.

Response DeadlineNov 8

Deadline has passed

Submission Closed

11/08/2022, 03:00:00 PM UTC

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Organization & Contact Information

AgencyDepartment Of Education → Contracts And Acquistions Managemen

Contacts2 people available

OfficeWASHINGTON, DC, 20202, USA

Organization / AgencyDepartment Of Education → Contracts And Acquistions Managemen

Office AddressWASHINGTON, DC, 20202, USA

Contacts

Jana Knapp

Hope Whitfield

Full Description

Solicitation 91990023Q0003 is for non-personal services. The U.S. Department of Education (Department), Office of Elementary and Secondary Education (OESE) contractor to provide MSIX Help Desk is the central point of contact between service providers and users/customers on a day-to-day basis. It is a single point of contact for reporting Incidents (disruptions or potential disruptions in service availability or quality) and for users making Service Requests (routine requests for services, e.g., password re-set, adding new users, etc.). The MSIX Help Desk contractor is responsible for the operation of the MSIX Help Desk telephone and email support for providing technical assistance regarding the functionality of the application and use of reports, notifications, and data requests, as well as problem reporting and resolution. It is also responsible for tools, procedures, development of Online Help content and resources for logging, managing, resolving, escalating, and dispatching resources to resolve problems within the MSIX application and connectivity to MSIX systems. The Contractor shall be responsible for establishing the review and all other items necessary to perform according to the tasks as described in the Performance Work Statement (PWS) and the terms and conditions of the solicitation and resultant contract. The contractor shall furnish all supplies necessary to fulfill the PWS. The base period is from December 15, 2022, through December 14, 2023, with four (4) option periods, and a six (6) month option to extend services. Written questions must be furnished to the Government no later than 10:00 AM EST on November 1, 2022; to ensure a timely response is provided by the solicitation closing date. Telephone, written, or electronic request for hard copies of the solicitation documentation is discouraged. Vendors interested in this solicitation should access SAM.gov/ for issuance of the solicitation, associated documents, and solicitation amendments. Vendors will not be directly notified of solicitation amendments. This procurement is Full and Open under NAICS Code 541511. The purpose of Amendment 0001 is to provide a response to vendor questions, update the wording in the Instructions to Offerors, update Section 3.3 Resource Development of the Performance Work Statement (PWS), and update the wording in 3452.204-71 Deviation (JUN 2021) Notice to Offerors of Department Contractor Security Vetting Requirement.