This Solicitation opportunity from Indiana was posted on September 23, 2025. The submission period has ended. Browse the details below for market research, or find similar active opportunities.
988 Contact CentersBid Documents
Contract Overview
Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.
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AI Contract Overview
The contract for the Indiana 988 Contact Centers involves a comprehensive set of mandatory and substantively required clauses designed to ensure legal compliance, operational integrity, and service quality. Key provisions include strict adherence to federal and state laws, data security requirements aligned with Indiana’s Information Security Framework, and specific terms governing cloud services, data ownership, and breach response. The agreement emphasizes continuous, 24/7 crisis response services, requiring contractors to provide immediate crisis intervention via calls, chats, and texts, with performance monitored through specified quality assurance standards. Contractors must demonstrate experience in behavioral health crisis services, obtain necessary certifications (including federal 988 Lifeline accreditation), and comply with diversity and veteran-owned small business subcontracting commitments, supported by detailed certification documentation. The solicitation incorporates detailed attachments and reference materials, including cost and technical proposal templates, economic impact forms, subcontractor commitment forms, and infrastructure standards. Evaluation is primarily based on a points system emphasizing mandatory compliance, management quality, cost competitiveness, and diversity commitments, with a preference for proposals demonstrating strong local economic contributions and subcontracting with certified minority, women, and veteran-owned businesses. The contract emphasizes a multi-award, best-value approach, allowing for negotiations and potential re-evaluation through best and final offers. Overall, the agreement prioritizes high-quality crisis response, data security, compliance with the State’s IT and security standards, and fostering diversity and local economic growth, with clear instructions for proposal submission and strict adherence to the specified contractual terms.
General Info
Place of Performance
IN, USASet-Aside
Timeline
Submission Closed
Organization & Contact Information
Full Description
Earlier notices in this NAICS code
Posted before this notice, open and closed
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