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This Solicitation opportunity from Indiana was posted on September 23, 2025. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

988 Contact CentersBid Documents

Closed
004100000084962State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 624190
New
SLED
Breastfeeding Support Services
Solicitation # 2026-DOI-0099
First 5 Sacramento has issued a Determination of Interest, solicitation number 2026-DOI-0099, to identify qualified organizations to provide breastfeeding support services within Sacramento County. The primary objective is to help new families initiate and continue exclusive breastfeeding for at least six months, and ideally up to one year, while specifically working to reduce racial disparities in breastfeeding rates. The project is aligned with American Academy of Pediatrics recommendations and focuses on serving underserved communities through culturally responsive methods. Eligible providers must offer core services including education, support, and one-on-one consultations, with a requirement for professional responses to inquiries within 24 hours and assistance with breastmilk expression methods. The contract term runs from July 1, 2027, through June 30, 2030, with a total available funding amount of up to 600,000 dollars. To be eligible, applicants must have at least five years of experience providing breastfeeding support as a core service in Sacramento County and must employ International Board Certified Lactation Consultants for advanced clinical care. Services must be delivered at strategically dispersed community locations where breastfeeding rates are lowest, including virtual and home-based options. This DOI phase uses a screening tool to determine eligibility, and selected organizations may be invited to participate in a subsequent Request for Proposal process. Responses must be submitted electronically via the OpenGov portal by November 17, 2026.
First 5 Sacramento

POSTED

4 days ago

DEADLINE

in 20 days

AI Contract Overview

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The contract for the Indiana 988 Contact Centers involves a comprehensive set of mandatory and substantively required clauses designed to ensure legal compliance, operational integrity, and service quality. Key provisions include strict adherence to federal and state laws, data security requirements aligned with Indiana’s Information Security Framework, and specific terms governing cloud services, data ownership, and breach response. The agreement emphasizes continuous, 24/7 crisis response services, requiring contractors to provide immediate crisis intervention via calls, chats, and texts, with performance monitored through specified quality assurance standards. Contractors must demonstrate experience in behavioral health crisis services, obtain necessary certifications (including federal 988 Lifeline accreditation), and comply with diversity and veteran-owned small business subcontracting commitments, supported by detailed certification documentation. The solicitation incorporates detailed attachments and reference materials, including cost and technical proposal templates, economic impact forms, subcontractor commitment forms, and infrastructure standards. Evaluation is primarily based on a points system emphasizing mandatory compliance, management quality, cost competitiveness, and diversity commitments, with a preference for proposals demonstrating strong local economic contributions and subcontracting with certified minority, women, and veteran-owned businesses. The contract emphasizes a multi-award, best-value approach, allowing for negotiations and potential re-evaluation through best and final offers. Overall, the agreement prioritizes high-quality crisis response, data security, compliance with the State’s IT and security standards, and fostering diversity and local economic growth, with clear instructions for proposal submission and strict adherence to the specified contractual terms.

General Info

Documents

20

Attachment B.2 - Indiana State Additional Terms for Platform as a Service

DOCX, High priority: read this first7 pages · contract-document
High

Attachment B.3 - State of Indiana SaaS Additional Terms and Conditions

DOCX, High priority: read this first7 pages · contract-document
High

Attachment J - Attestation Form

DOCX, High priority: read this firstother
High

Indiana 988 Suicide & Crisis Lifeline Scope of Work

DOCX, High priority: read this first21 pages · sow
High

Infrastructure Overview Attachment for RFP Hosting Solutions

DOCX, High priority: read this first3 pages · other
High

RFP 410-26-84962 988 Contact Center Services Indiana FSSA DMHA

PDF, High priority: read this first37 pages · rfp
High

RFP 410-26-84962 988 Contact Center Services Technical Proposal Attachment F

DOCX, High priority: read this first8 pages · rfp
High

RFP 410-26-84962 - Attachment A: MWBE Subcontractor Commitment Form

DOCX, High priority: read this firstother
High

RFP 410-26-84962 Attachment D - Cost Proposal Template

XLSX, High priority: read this first108 pages · cost-proposal
High

RFP 410-26-84962 Attachment E - Business Proposal

DOCX, High priority: read this firstsow
High

RFP 410-26-84962 - IVOSB Subcontractor Commitment Form

DOCX, High priority: read this firstsupporting-documents
High

RFP 410-26-84962 Question and Answer Template

XLSX, High priority: read this first6 pages · q-and-a
High

State of Indiana Attachment B.1 - Infrastructure as a Service Terms

DOCX, High priority: read this first7 pages · contract-document
High

Artificial Intelligence Technical Questions

DOCX, Low priority1 page · q-and-a
Low

Indiana Economic Impact Form Attachment C

XLSX, Low priority8 pages · economic-impact-form
Low

Professional Services Contract Sample

DOCX, Low priority13 pages · contract-document
Low

RFP 410-26-84962 Attachment I - Pre-Proposal Network Opportunities Form

DOCX, Low prioritysupporting-document
Low

RFP 410-26-84962 Reference Check Form

DOCX, Low priority3 pages · past-performance
Low

RFP ##-#### Cloud Questionnaire Attachment

XLSX, Low priority10 pages · questionnaire
Low

RFP ##-#### Resource Usage Template Attachment

XLSX, Low priority13 pages · other
Low

AI Contract Breakdown

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Timeline

PhaseClosed
Posted

Solicitation

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyIndiana FSSA Mental Health & Addiction
ContactsNo contacts available
OfficeN/A
Office AddressN/A
ContactsNo contact information available

Full Description

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The purpose of this solicitation is to select a respondent that can satisfy the State’s need for 988 Contact Center services. It is the intent of DMHA to contract with up to five respondents to receive, answer, and respond to all calls, chats, and text made to the 988-prefix in the State.

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