After-Hours Call Center Operations

The contract requires a contractor to provide around-the-clock call center services for utility customers of the City of San Marcos, Texas, handling all incoming inquiries, coordinating service dispatches, and relaying urgent messages to city personnel at any time of day or night. The scope centers on ensuring continuous customer support outside regular business hours, with an emphasis on timely and accurate resolution of issues, efficient communication with field teams, and immediate escalation of critical matters affecting public utilities. This is a subcontract opportunity posted on June 10, 2026, with a response deadline of July 9, 2026, and falls under NAICS code 561421 for call center services. The contract is managed by the City of San Marcos under its Texas state affiliation, though specific performance location and point of contact details are not provided in the data. Interested parties must submit proposals through the Texas SmartBuy portal at the provided URL, and the solicitation does not indicate any specific set-aside preferences for small or disadvantaged businesses.