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AI-Powered Omnichannel Communication Platform Provider

Active

State & Local

Response Deadline09/21/2026, 09:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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This subcontract opportunity is for the provision of an AI-powered omnichannel communication platform for prime contractors working on projects within Washington County, Arkansas. The selected provider will deploy a unified SaaS platform featuring AI voice agents with transcription and summarization capabilities, web chatbots with live-chat escalation, and AI-native email management integrated with property and parcel records. The project requires the delivery of a fully licensed and operational platform that adheres to WCAG 2 Level AA compliance standards, supported by a VPAT report. This procurement falls under NAICS code 513210, with a response deadline of September 21, 2026.

General Info

AI-powered omnichannel communication platform for Washington County, Arkansas. Deadline: September 21, 2026.

Agency

Arkansas → Washington CountyView Agency

NAICS

513210 - Software PublishersView NAICS

Place of Performance

AR, USA

Set-Aside

NONE

Documents

This scope was carved out of BID 2026-21.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

BID 2026-21 AI-Powered Phone, Chat, and Email Communications Platform

AI Contract Breakdown

Uniform Contract Format

No contract breakdown available.

Cannot generate Contract Breakdown because no documents were found from this contract's source.

Timeline

PostedSep 4

subcontract

Response DeadlineSep 21

Submission deadline

Response Deadline

09/21/2026, 09:00:00 PM UTCin 6 days

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Organization & Contact Information

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AgencyArkansas → Washington County

ContactsNo contacts available

OfficeN/A

Organization / Agency

Arkansas → Washington County

View Agency Profile

Office AddressN/A

ContactsNo contact information available

Full Description

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Supplies a unified SaaS platform for prime contractors on Washington County, Arkansas communications projects. Deploys AI voice agents with transcription and summarization, web chatbots with live-chat escalation, and AI-native email management linked to property/parcel records. Requires WCAG 2 Level AA compliance and a VPAT report. Delivers a fully licensed and operational AI communications platform.

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